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Optum Guide: a Health Advocacy Solution

We guide and empower your employees to engage with their benefits through comprehensive and compassionate support.

Support for happier, healthier and more productive employees

Optum Guide™ provides your employees with meaningful, proactive support to improve engagement with their health care benefits.

Our approach helps your employees achieve healthier outcomes at a lower cost by offering:

  • Live support 24/7 with call, chat or email options through our easy-to-use mobile app
  • Integrated clinical resources and data in a streamlined, simplified benefit experience
  • Personalized guidance for each individual’s unique needs and goals
  • Convenient access to Care Guides, nurses, behavioral specialists, research advisors, pharmacists and medical directors, as well as social and lifestyle support

Streamline and simplify the member experience

Our Care Guides will give your employees the answers they need.

Comprehensive support

We deliver support for physical, behavioral and financial needs with a deep focus on issue prevention and empathetic service.

Omnichannel access

Employees can access real-time information, get personalized recommendations and chat online with care guides through our digital solution.

Ecosystem connectivity

All your carriers and vendors are integrated to connect and coordinate member care.


Your employees receive a custom experience based on their benefit eligibility, engagement preferences, health conditions and more.


A powerful partnership powered by clinical expertise

Our dedicated team of clinicians and specialists provides one-on-one guidance for members and their families with more complex needs.


NurseLine Services

We provide 24/7 support to help people understand their symptoms.

Providing personalized support for complex member needs

Case Study

Kate’s story

Supporting a mom in search of pediatric behavioral health resources.  

Case Study

Max’s Story

Supporting the needs and preferences of a member with diabetes.

Case Study

Cheryl’s Story

Providing ongoing and holistic support for a grieving member

Discover how to partner with Optum today