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Personalized care: Focusing on the member

Hear from Optum Rx chief of operations, Jon Mahrt

Pharmacy plays a huge role in a member's health care experience. No two members are alike and each person interacts with their health care system differently, so understanding these differences is critical for serving all members.


In this video, Optum Rx chief of operations, Jon Mahrt, explains our "consumer obsession" and how we are putting the member at the center of everything we do. Each site, function, and department of Optum is dedicated to the consumer and their experience. At Optum Rx, we focus on every small detail so members can receive the medications they need when they need them and then adhere to their treatment, all while we lower their total cost of care.

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