Accelerate performance for more community value

UHG - John Muir - Long Form

Video Transcript

- These community-based healthcare systems are talking to us because they need analytics. They need scale, they need innovation and so they look to us to be the experts in that area. And when healthcare systems are thinking about partnering with us we align around our values and we bring those values to life. We entered into a very unique transformational partnership with John Muir Health and as we were going through that process we knew we wanted to make more of an impact at the local community level. The John Muir Health and Optum pro-bono community health benefit program has been designed to address three primary health concerns in the local community. Access to healthcare, behavioral health and economic security.

- Our focus is to really offer healthcare to everybody in our region regardless of what their status is. We want to be able to serve everybody.

- We needed to formulate all our plans in a way that would communicate to whether it's a grant giver or a donor, or whatnot. So what John Muir did was introduce us to Optum to provide and help us document our business plan.

- We rely on local giving in order to sustain our operation to provide services to vulnerable seniors to help them live safely and independently for as long as possible. What we really didn't have was a robust, corporate giving strategy. And we didn't really know where to start.

- There are a lot of companies or institutions who look at vulnerable populations and say we're gonna just put some money towards this. So sustainability is a big deal.

- We looked at what organizations needed help and how could you come along side them and provide this resource.

- We put together 17 teams to support 17 non-profits and asked them, what do they need to take their services to the next level?

- We partner with John Muir on a regular basis. We have a local partnership. They fund many of our programs. Great partnership. But with their partnership with Optum they're able to provide their non-profit partners with free consulting services. They match you with people that work for Optum who have skills and are willing to volunteer their time. And then we meet on a regular basis and they help us complete those projects.

- Marketing plans, fundraising assessments IT platforms, board development all the areas in which Optum has all this expertise where people are willing to volunteer to organizations that either don't have the resource to do it don't have the knowledge to do it don't have the time to do it, is fantastic.

- Optum came in with five different team members. They like, cherry picked the right skill set to create the team to bring to us. One of them was a general dentist. And we had a person who had actually done dental recreation.

- What they were really able to put in place is a framework for us to think about how do we go about approaching corporate sponsors? How do we go about setting up a legacy giving program? How do we cultivate donors to provide that ongoing sustainable funding that we're gonna need for the long term?

- We take our limited resources and we really try to push those limited resources in areas that have the biggest impacts in our community.

- I'm very grateful for the partnership of Dentist on Wheels with Optum because it really helped us in getting a leg up and communicating our business plan and solidifying what we're trying to do and get partnerships with other people.

- People work in healthcare because they care and they want to give back. They want to give back to their local communities. They want to give back to the communities where their clients reside. They want to give back in any way that they can.

- It's really big in a region like ours with non-profit organizations that need things that they can't do themselves.

- People care and want to take their time and volunteer. It shows the humanity of a very large organization. They have a passion for this work and they bring their skills to it.