Skip to main content

Case study

Utilizing Patient Access Contact Center Services

See how a regional health system streamlined scheduling for about 700 providers and strengthened customer service for more than 65,000 patient calls monthly.

Overcoming the challenges of a transient patient population

This provider needed a patient-access partner that could work collaboratively with internal-patient access staff to bolster patient scheduling and communications. They specifically needed support handling over 65,000 calls monthly while delivering consistently high-quality service to patients and families on behalf of their physician practices.

The solution: Optum Patient Access Contact Center Services. Designed to provide callers with a seamless, high-quality experience, we helped improve accuracy, streamline scheduling and reduce wait times.

Download case study

Related content

E-book

5 provider strategies to improve your margins

Build a path to better financial sustainability.

Case study

Optimize patient access with automation and technology

Delaware Valley Community Health sees success with a digital front door.

White paper

Gain insights to restore financial health

Discover 3 strategies for optimizing your costs.