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Case study

Utilizing Patient Access Contact Center Services

See how a regional health system streamlined scheduling for about 700 providers and strengthened customer service for more than 65,000 patient calls monthly.

Overcoming the challenges of a transient patient population

This provider needed a patient-access partner that could work collaboratively with internal-patient access staff to bolster patient scheduling and communications. They specifically needed support handling over 65,000 calls monthly while delivering consistently high-quality service to patients and families on behalf of their physician practices.

The solution: Optum Patient Access Contact Center Services. Designed to provide callers with a seamless, high-quality experience, we helped improve accuracy, streamline scheduling and reduce wait times.

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