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Case study

Utilizing Patient Access Contact Center Services

See how a regional health system streamlined scheduling for about 700 providers and strengthened customer service for more than 65,000 patient calls monthly.

Case study titled 'Health system optimizes scheduling with Patient Access Contact Center Services'

Overcoming the challenges of a transient patient population

This provider needed a patient-access partner that could work collaboratively with internal-patient access staff to bolster patient scheduling and communications. They specifically needed support handling over 65,000 calls monthly while delivering consistently high-quality service to patients and families on behalf of their physician practices.

The solution: Optum Patient Access Contact Center Services. Designed to provide callers with a seamless, high-quality experience, we helped improve accuracy, streamline scheduling and reduce wait times.

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