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Case study

Easier access to mental health services


Improve access to mental health care with digital scheduling

Refresh Mental Health was founded in 2017 to promote clinical excellence and access to mental health care. They offer outpatient care for substance use, mental illness and other behavioral health concerns across 36 states and Washington, D.C., at more than 300 locations.

Optum collaborated with Refresh to provide patients with real-time digital scheduling that’s available 24/7. Optum Patient Access and Engagement is simple to integrate and enables intricate operational, clinical and practice management processes.

Read the case study to learn how:

  • Refresh uses digital scheduling to make it more convenient to access mental health care 
  • Digital scheduling reduces no-show rates and positively impacts clinic revenue

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