Integrated patient access and engagement boost performance
Goshen Health operates 35 hospitals across 4 rural counties in Indiana. Their outdated, decentralized technology made it a challenge to share information across departments. This created delays in processing patient registrations and payments and caused longer wait times.
When COVID-19 drove demand for faster transactions, Goshen needed a comprehensive solution. Optum helped them create a single platform for patient intake and engagement and deploy self-service solutions to let patients complete pre-visit administrative tasks.
The Optum integrated approach helped Goshen Health improve their staff communication, patient engagement and payment collection.
Download this case study to learn how Goshen enabled patients to:
- Complete online preregistrations where they can verify demographics, or take photos of ID and insurance cards
- Read and sign consent forms online in advance of appointments
- Complete virtual check-ins using their own devices or by scanning their QR code at kiosks
- Get payment estimates at the point of care
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