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Contact business support

We are here to help. Below you'll find phone numbers, emails, websites and more to assist you.

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Is your organization looking for solutions?

Tell us more so we can connect you with the right Optum specialist.

Looking for pharmacy help? Visit OptumRx.

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Health care provider and organization support

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Frequently requested information

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Provider Express

For behavioral health providers — submit claim or clinical appeals online, access training, resources and more.

Phone: 1-800-888-2998

Website: Optum Provider Express

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Subrogation

Submit your new case referral or request for case information electronically using the OSRP.

Website: OSRP

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How to join the Optum Care network

Learn about the credentialing process and contact OptumCare to learn about opportunities for providers.

Website: Provider credentialing  

Website: Optum Care for Medical Professionals

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  • Complex Medical Conditions

    Condition Management for transplantation, cancer, chronic kidney disease, congenital heart disease, musculoskeletal conditions, and obesity.

    Website: Complex Medical Conditions 

    Dental Network

    Ask questions, share comments, or request more information about our dental network.

    Phone: 1-800-822-5353

    Financial accounts

    Find help regarding COBRA, flexible spending accounts, health incentive accounts, health reimbursement accounts, health savings accounts and retiree reimbursement accounts.

    HSAs: 1-866-234-8913, option 4

    COBRA, FSAs, HRAs and retiree accounts: 1-866-898-4584

    Website: Optum Financial 

    In-Office Assessment Program

    The goal of the Optum In-Office Assessment program is to help providers perform annual patient visits to support early detection and ongoing evaluation of chronic conditions.

    Provider Support Center: 1-877-751-9207

    Website: In-Office Assessment

    Link Self-Service Tools

    Sign in to quickly verify eligibility, request prior authorization, submit medical claims, check status and more. You can also review reimbursement policies, access Administrative Guides and find other resources for health care professionals at UHCprovider.com.

    Website: Link Self-Service Tools 

    NowClinic

    Find provider support for NowClinic.

    Phone: 1-855-380-5121

    Website: NowClinic 

    Optum Hospice Pharmacy Services

    Find support for hospice-centric pharmacy solutions.

    Address: 4525 Executive Park Dr., Suite 100, Montgomery, AL 36116

    Email: ohs-info@optum.com

    Phone: 1-866-970-7500

    Optum Pay (formerly EPS)

    Access claims payments and ERA (electronic remittance advice) information for providers.

    Phone: 1-877-620-6194

    Website: Optum Pay 

    Optum Product Services – Customer Portal

    Find product updates, announcements and other important documentation.

    Website: Optum Customer Portal 

    OptumRx – Health Care Professionals Portal

    Prescribers can access prior authorization systems and complete compliance requirements. Pharmacies can access patient info and claim details and get forms.

    Website: OptumRx health care professionals 

    Provider Inquiry Resolution Team

    Find answers to your questions regarding a claim audit on medical records.

    Phone: 1-877-842-3210

    General inquiries

    Give the corporate switchboard a call Monday through Friday, 7:30 a.m. to 5:30 p.m. CT, at 1-888-445-8745.

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Employer support

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Frequently requested information

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Complex Medical Conditions

Condition Management for transplantation, cancer, chronic kidney disease, congenital heart disease, musculoskeletal conditions,  and obesity.

Website: Complex Medical
Conditions

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OptumRx

Reach out to OptumRx for business solutions.

Website: Contact OptumRx

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General inquiries

Give the corporate switchboard a call Monday through Friday, 7:30 a.m. to 5:30 p.m. CT.

1-888-445-8745

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Technical support

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Frequently requested information

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Claims Edit System (CES) Software Support

Claims Edit System is a claims editing software that automatically reviews and catches errors, omissions and questionable coding relationships from professional and facility claims for commercial, Medicare and Medicaid lines of business.

Phone: 1-800-765-6818, option 2

Email: cessupport@optum.com

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Claims Manager Software Technical Support

Align clinical and revenue cycle workflows for faster and more accurate reimbursement with Optum Claims Manager Professional.

Phone: 1-800-765-6818, option 1

Email: claimsmanager-client-support@optum.com

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Contract Manager Technical Support

Optum360® Payment Integrity Compass incorporates people, process and technology to help you reach a new level of payer performance.

Phone: 1-800-765-6818, option 1

Email: ats.contractmanager.support@optum.com

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  • Computer-Assisted Coding Technical Support

    The Enterprise Computer-Assisted Coding (CAC) Platform brings together all of the information and tools that coders and clinical documentation staff need into a single, streamlined solution.

    Phone: 1-866-868-4147, option 1

    Website: support.optum360.com

    Connectivity Solutions (iEDI) Technical Support

    An Optum technician will answer your questions about our services, enrollment and installation status, as well as provide you with all EDI technical support.

    Phone: 1-866-868-4147, option 1

    Claredi Classic Technical Support

    Help ensure your EDI transactions are compliant with standards, regulations and payer requirements.

    Phone: 1-800-765-6818, option 5

    Email: claredisupport@ediconnect.com

    EASYGroup Client Technical Support

    EASYGroup™ is a portable software library that supports the implementation of prospective payment systems.

    Phone: 1-800-999-3747, option 6

    Email: client.services@optum.com

    EncoderPro 

    Find help for EncoderPro.com, the coder’s essential CPT,® ICD-10-CM/PCS, ICD-9-CM, and HCPCS Level II online code look-up software.

    Phone: 1-800-765-6797

    Email: techsupport@optum360.com

    Impact Suite Technical Support

    The Impact suite of solutions is comprised of Impact Pro® and Impact Intelligence.® Impact Intelligence helps organizations effectively manage cost and use, assess provider networks and measure care quality. Impact Pro helps organizations identify, profile and stratify populations by predicting future health needs and risk.

    Phone: 1-866-818-7503

    Email: client.support@optum.com

    Optum LYNX Outpatient Charge Capture

    Optum® LYNX Outpatient Charging Applications integrate with your existing EMR workflow and allows customization to meet each department’s specific needs.

    Phone: 1-866-868-4147

    Optum Product Services – Customer Portal

    Find product updates, announcement, and other important documentation.

    Email: productservices@optum.com

    Website: Optum Customer Portal 

    Regulatory Portal

    Get PPS and CES announcements, release notes, known product issues, regulatory insights, as well as other user documentation.

    Website: Regulatory Portal sign-in 

    Reimbursement and Workflow Solutions (RWS)

    You can reduce denials and improve A/R recovery with one customized solution. And we customize every relationship, so you can fix short-term resource demands or design long-term improvements.

    Phone: 1-866-868-4147

    Email: rwssupport@optum360.com

    State Fee Schedule Support

    Contact us for state fee schedule support.

    Phone: 1-800-765-6818, option 3

    Email: statefeeschedule-support@optum.com

    Symmetry Suite Technical Support

    Symmetry® produces standard, clinically-homogenous, risk-adjusted units of analysis, the basis for valid financial and clinical comparisons, to help organizations effectively manage costs, mitigate risk and measure quality.

    Phone: 1-866-818-7503, option 3

    Email: client.support@optum.com

    The Optum Learning Community

    This is your source for training on Optum and Optum360 solutions, including eLearning, webinars, job aids, user guides, blogs and discussions, plus a wide array of continuing education for coders, clinical staff and providers.

    Website: Optum Learning Community

    Web.Strat Client Technical Support

    Web.Strat™ is a browser-based application that delivers tools to help providers effectively manage coding, regulatory compliance, and reimbursement, and, to assist payers to accurately reimburse using the prospective payment methodologies.

    Phone: 1-800-999-3747, option 6

    Email: client.services@optum.com

    General inquiries

    Give the corporate switchboard a call Monday through Friday, 7:30 a.m. to 5:30 p.m. CT, at 1-888-445-8745.

     

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