Digital solutions that help providers improve patient acquisition
Patients are looking for simpler ways to easily:
- Find providers and specialists and filter based on availability and preferences
- Self-schedule 24/7
- Call to schedule with an agent
- Preview appointment costs
- Choose communication methods
- Cancel and reschedule appointments
- Check on prior authorizations and provider referrals before scheduling
You’re looking for streamlined tools to increase new patient acquisition and simplify online scheduling, helping you reach more patients while easing staff burnout and transforming inefficient administrative processes.
Our patient acquisition and both online and agent scheduling solutions help you deliver with tools customized to your needs.
Case study
Optum tools help increase patient access to mental health care
Learn how Refresh Mental Health used our 24/7 online scheduling tools to increase patient access, lower no-show rates and reach hundreds of patients in the first 2 months.
The Optum team worked tirelessly to help us roll out COVID-19 vaccine scheduling, get shots in arms and report data to federal agencies — all in two weeks.
Chief information officer, national care delivery organization
Related resources
A rural health system improved patient acquisition
Learn how our tools helped a rural health system increase new patient bookings by more than 35,000 people in 2 years.
A new digital front door helped reach more patients
Learn how a nonprofit health system added a digital front door to improve care access for members.
Online scheduling tools helped rapidly launch vaccinations
Learn how Southwest Medical Associates (SMA) got more than 8,500 people access to COVID-19 shots in less than 30 days.