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Insights from patient journey mapping

Tracking the health care experience informs decision-making.

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Insights for all

Mapping the patient journey is a worthwhile exercise to undertake because it answers critical questions of interest to all health care stakeholders. The ideal patient journey map includes all claims and clinical data regarding treatment, diagnosis, testing and patient care plans. And it's longitudinal, observing the patient over time.

The richness of patient journey mapping can help develop patient cohorts and assess effectiveness of therapeutics. Total health care utilization and main drivers of cost are more easily identified and tracked.

This case study illustrates how life sciences organizations, providers and payers can leverage patient journey mapping of conditions like lupus nephritis to inform decision-making.

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