Support you and your patients can rely on
We can help:
- Run live test claims to verify benefits
- Find financial assistance for your patients
- Handle urgent medication requests (if medication is needed within 24 hours)
- Review reporting and analytics so you know how the program is working
Clinical expertise and customized care
Specialists include multiple sclerosis-certified pharmacists, a concierge team for patients and a devoted provider support team, all with years of experience working with this condition. From the first welcome call to financial assistance, our neurology clinical program is built to care for your patients every step of their health journey.
We’ve also added more resources for you, including a dedicated provider phone: 1-855-215-0235.
- Call our dedicated MS provider line at 1-855-215-0235, 7 a.m. to 7 p.m. CT, Monday–Friday
- Chat with us through the provider portal
- Fax: 1-877-342-4596
- Call our dedicated MS patient line at 1-844-265-1760, 7 a.m. to 7 p.m., Monday–Friday
- Dedicated MS Center of Excellence Provider Mailbox: MSCOEProviderOutreach@optum.com
Speak to your account manager for help with:
- Prior Auth Preferences
- Designated teams focused on PA processing for specialty drugs
- Early identification of specialty Pas expiring within 30 days
- Proactive outreach to doctors to start PA process and regular follow-up track status
- Daily review of open PAs
- Total oversight for quicker resolution and dispensing
- Communication Channels
- Choose how you want to get messages: via fax, phone, email or send a chat through the provider portal — we’ll communicate the way you prefer. We can help:
- Run live test claims to verify benefits
- Find financial assistance for your patients
- Handle urgent medication requests (if medication is needed within 24 hours)
- Review reporting and analytics so you know how the program is working
- Choose how you want to get messages: via fax, phone, email or send a chat through the provider portal — we’ll communicate the way you prefer. We can help:
Technology-enabled adherence programs including a text adherence program and Optum® Schedule My Fill, all help your patients follow their care plan improve patient outcomes.
90.6% average adherence rate for multiple sclerosis patients
Source: Optum Specialty Pharmacy. Multiple sclerosis average adherence rate for 2022. Accessed July 14, 2023.
Schedule My Fill has resulted in:
94% improved/maintained adherence rates
89% fewer gap days
Source: Optum internal data, April 2023
Find everything you need in one place:
- View prior authorization status, initiate appeals and see denial history
- Track prescription status and referral activities with enhanced dashboard views
- Easily search for patient medication lists, allergy information, diagnosis codes and insurance information
- Access more features coming soon to streamline your process
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