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Neonatal Support for Health Plans

We help improve clinical outcomes for infants admitted to the NICU, and assist families in preparing for their new caregiver roles.


Improve outcomes for infants admitted to the NICU

Help ensure the right treatment at the right time to reduce costs and give newborns and their families the best possible start.

Reduce length of stay for newborns

Optum nurses help educate expectant mothers about available care options. Our program has resulted in an 8%–10% length of stay reduction.1


Guide high-risk individuals to better care

Our NICU nurses and medical directors collaborate with hospital teams during the care journey for a 99% positive care experiencee.2

Improve management of NICU cases

Patients enrolled in the Optum program have a lower number of NICU days — 16.2 days compared to the 17.6-day national average.3

Lower overall costs

Our client partners achieve significant savings, citing a 2–4:1 ROI.1

Awards and accreditations

URAC accredited

Our program has received recognition from trade associations, regulatory agencies and governing bodies.

NCQA Accredited Case Management logo

Learn how we can help solve your challenges


  1. Optum NRS commercial book of business, 2020.
  2. Voice of integrated consumer experience survey, 2020. Neonatal Resource Services book of business.
  3. Optum analytics, health plan commercial book of business in comparison to national health plan commercial coverage, 2020.