Customer service
See the FAQ below for answers to common questions.
Email info.fl@optum.com. We reply within 2 business days.
Patient portal
Send a message. Get your medical records. Take care of your health, all from the comfort of home.
Bill pay
If your bill says you had health care services prior to 9/1/24, call 1-877-807-8421, TTY 711. If your bill says you had health care services on or after 9/1/24, visit the patient portal to pay.
Forms and resources
Find patient forms and helpful resources.
Our representatives are available by phone or email to answer nonmedical questions. We can also help you:
- Get directions to one of our clinics
- Share feedback about your care
For information on other topics, see the FAQ below. You can also use your patient portal to message your doctor, request prescription refills, get your medical records and more.
FAQ
Once you find a doctor near you, call us to make an appointment. Your doctor’s office will contact you about next steps, such as sending us your health records and what to bring to your appointment. Find a clinic near you.
Contact your doctor’s office for information about referrals. Look up your clinic's phone number.
Please contact your Optum clinic directly to schedule, confirm or cancel an appointment. Find your Optum clinic.
Contact your clinic directly or call us at 1-844-852-9510 TTY 711.
For questions about refills, contact your Optum clinic directly or message your doctor using your Optum patient portal.
You can pay your medical bill simply and securely with online bill pay. Sign in to the patient portal to get started.
You can pay with your HSA by using your HSA debit card at the doctor’s office, pharmacy or online. You can also sign in to your HSA account to pay bills or reimburse yourself.
You can pay with your FSA by using your FSA payment card at the doctor’s office, pharmacy or online. Or, if you pay out of pocket, you can submit a claim through your FSA account or mobile app to reimburse yourself.
The health insurance plans we accept vary by location. Call your doctor’s office to make sure they accept your health plan. You can also contact your health insurance company to find out if you can see an Optum provider.
If you have billing questions, call the phone number listed on your bill.
Phone: 1-727-824-0780, TTY 711
For information about Optum Subrogration Services, see this page.
Disclaimer: If you have a medical emergency, call 911 or go to the nearest emergency room.