Bringing every aspect of health care together
Our deep expertise, advanced analytics and innovative technology help our customers drive sustainable health economics and more personalized care.
Your challenges — our capabilities. We support you with expertise and innovative, data-driven solutions that span the health ecosystem, creating a healthier world for all.
Driving sustainable, consumer-focused care
Find resources to navigate forward and create a more consumer-focused, economically sustainable health ecosystem that drives better outcomes.
Whole-person care is more important than ever before
“As a health care system...we need to broaden our view to include all of the factors affecting a person’s health...” – Wyatt Decker, MD, CEO of OptumHealth
Video: What Is the Role of Pharmacies in Whole-Person Care?
The pharmacy's role in whole-person care is essential because pharmacy is the most accessed benefit in healthcare. If you think about a patient and the way that they engage the healthcare system, they are a set of conditions. Maybe they're diabetic, maybe they're hypertensive. They are a set of drugs that they take, but then if you meet that same person outside in the real world, then they're a human with a set of needs, emotional needs, nutritional needs, financial needs. When you begin to look at a person that way, as we do here at OptumRx, you begin to take into account that patient as a whole person and begin to address their needs that way.
CASE STUDIES AND RELATED SOLUTIONS
Managing the rise of people with multiple chronic conditions
Predicting who will develop multiple chronic conditions and intervening early is critical to better care and lower costs.
Leverage analytics to improve care management
Faster data and richer analytics enable a more holistic view of members' health care and help health plans improve care management and outcomes.
I have congestive heart failure, diabetes, fibromyalgia, MS, scoliosis in my spine. You know your body better than anybody else. So you have to take control of your life.
My name is Dorlyne Jones and I live in Chicago, Illinois. I'm grateful that I've lived to be 72 because I wasn't supposed to live past two. So I kind of beat the odds by 70 plus years. I love to do a lot of things. I love to paint. I love to draw. I love working in my garden. I have a big beautiful garden. I'm grateful for a loving husband, which we've been married for 29 years. He's my rock.
I was diagnosed with high blood pressure when I turned 18, which shocked me because I was only 18 and I didn't think young people had high blood pressure. And then I had my first seizure when I was 24. I kept getting a funny sensation in my back and I couldn't figure out what it was. Running tests and running tests and they couldn't figure it out. I was constantly moving from doctor to doctor and each time things was getting worse. My health was starting to decline
It was tough finding a doctor because first of all, you need to know what type of doctor that you needed for whatever the situation was. It was difficult.
Is that Tanya? Hi Tanya!
Hello Miss Dorlyne Jones.
Well hello Miss Tanya. Tanya is my Optum nurse case manager. I didn't know what that meant at first. I said, "What's a care manager? What you going to be doing different from any other nurse?" And she said, "I'm going to make sure you get everything that you need. That's what I'm going to different. I'm going to be your advocate."
Tanya's been my nurse like five or six years. I can call her when I need to call her and she'll call me back. She been like a sister to me.
Have you had any changes with your health?
I'm grateful that Optum brought me Tanya, because she truly has been a lifeline. She monitors my weight, my lungs, my heart. When I needed a psychiatrist, she helped me to find one
United Healthcare and Optum made sure that whatever specialty that I needed, they made it available. They made sure that I had the ability to go to see whatever doctor I needed to have, to have whatever surgeries that I needed to have and I've had a lot of surgeries over the years and they've been there on the spot, taking care of it.
Technology has helped my care this way. Every morning, I have to weigh myself on the little tablet and it goes directly to Tanya. It helps her to track my weight. Having that tablet is also a lifesaver because it helps me stay focused on what my weight need to be and to keep my weight down. Especially for seniors, they need somebody like Tanya, they need an advocate. You have to take control of yourself and I was glad I did it. I lost all the weight. I changed my eating habits. Tanya says "See, when you listen to me, we get stuff done. We get it done." And we do. Because when you do that, you're going to take care of yourself.
At the center of care: A polychronic patient’s journey
See what the future of patient-centric care looks like through the eyes of seventy-year-old Dorlyne Jones.