Temporary Funding Assistance Program for providers
The Temporary Funding Assistance Program is designed to help bridge the gap in short-term cash flow needs for providers impacted by the disruption of Change Healthcare's services. We are determined to support providers during this extraordinary time and are offering financial relief at no cost.
Sign in to Optum Pay Check Funding Eligibility
An Optum Pay account is required to complete registration, receive funds and repay funds.
If you are a provider and are not seeing the amounts to cover your weekly shortfall, please contact us and we can help you. Please submit a request through the temporary funding assistance inquiry form or call 1-877-702-3253.
Learn more with the on-demand webinar
Discover how providers can determine eligibility, accept available funding, and get support with the process. This webinar is available any time on-demand.
We’ve made it easier for providers to navigate this program:
- Providers can first determine their eligibility by clicking the button on the left-hand side of the screen and entering the tax identification number.
- Eligible providers should review and accept available funding by logging into their Optum Pay account or creating one here. Providers will need to accept funding each week.
- For help with eligibility or if the available funds are insufficient to cover the difference between your current claim payments and your pre-incident payments and your pre-incident payments please submit a request through the temporary assistance inquiry form.
Eligible providers under this program include:
- UnitedHealthcare medical, dental and vision providers
- Providers who receive payments from payers that are processed by Change Healthcare
- Providers who have exhausted all available connection options or may be in the process of implementing technical workaround solutions and who work with a payer who has opted not to advance funds to providers during the period when Change Healthcare systems remain down
Funding is based on the difference between historical weekly claims/payments volume pre-disruption compared to weekly volume post-disruption.
For most providers, we only have partial visibility into their pre-disruption weekly claims payments, and therefore are unable to see the full impact of their needs. This is the reason why particular providers might see a gap in funding amounts. If providers see this gap, we ask that they submit a temporary assistance inquiry form to give us a better sense of their needs so we can help.
We strongly recommend providers implement the workaround solutions we have brought forward to restore services. The funding assistance program now extends the repayment period to 45 business days to provide even greater flexibility. Change Healthcare will send notice to the Recipient that the Funding Amount is due after claims processing or payment processing services have resumed and payments impacted during the service disruption period are processed.
Temporary funding support FAQ
The Temporary Funding Assistance Program is designed to help bridge the gap in short-term cash flow needs for providers impacted by the disruption of Change Healthcare's services. We are determined to support providers during this extraordinary time and are offering financial relief at no cost. If you are a provider and are not seeing the amounts to cover your weekly shortfall, please contact us and we can help you. Please submit a request through the temporary funding assistance inquiry form or call 1-877-702-3253.
The Temporary Funding Assistance Program supports providers who received payments from payers that were processed by Change Healthcare. It also supports providers who have exhausted all available connection options and work with a payer who has opted not to advance funds to providers during the period when Change Healthcare systems remain down.
UnitedHealthcare will also be utilizing the Temporary Funding Assistance Program to provide further funding solutions for its provider partners. This applies to medical, dental and vision providers. If you are a provider and are not seeing the amounts to cover your weekly shortfall, please contact us and we can help you. Please submit a request through the temporary funding assistance inquiry form or call 1-877-702-3253.
Providers can determine their eligibility through our eligibility checker and entering their tax identification number. If you are a provider and are confused about your eligibility please contact us and we can help you. Please submit a request through the temporary funding assistance inquiry form or call 1-877-702-3253.
An Optum Pay account is required to enroll. Once you have an Optum Pay account, please visit Optum to enroll and check your eligibility.
How is the funding amount determined?
Funding is based on the difference between historical weekly claims or payments volume pre-disruption compared to weekly volume post-disruption. To request more support or help with eligibility, submit a request through our temporary funding assistance inquiry form.
Providers will need to log into their Optum Pay account — or create one — to view available funding. If you are a provider and are not seeing the amounts to cover your weekly shortfall, please contact us and we can help you. Please submit a request through the temporary funding assistance inquiry form or call 1-877-702-3253.
Eligible providers should review and accept available funding by logging into their Optum Pay account or creating one here. Providers will need to accept funding each week. If you are a provider and are not seeing the amounts to cover your weekly shortfall, please contact us and we can help you. Please submit a request through the temporary funding assistance inquiry form or call 1-877-702-3253.
Providers can expect funding disbursement by ACH in 3–5 business days. Additional funding will be available weekly and may vary based on restoration of services. If you are a provider and are not seeing the amounts to cover your weekly shortfall, please contact us and we can help you. Please submit a request through the temporary funding assistance inquiry form or call 1-877-702-3253.
Will providers be able to receive additional financial support?
We are determined to support providers during this extraordinary time and are offering financial relief at no cost. Funding is based on the difference between historical weekly claims or payments volume pre-disruption compared to weekly volume post-disruption.
For most providers, we only have partial visibility into their pre-disruption weekly claims payments, and therefore are unable to see the full impact of their needs. This is the reason why particular providers might see a gap in funding amounts. If providers see this gap, we ask that they submit a temporary funding assistance inquiry form to give us a better sense of their needs so we can help.
No, there are no fees, interest or other associated costs for accessing funds.
Yes, but providers will not be expected to repay funds until operations are restored and claims are up and running.
For repayment, providers will receive an invoice from us once standard payment operations resume. The funding assistance program now extends the repayment period to 45 business days to provide even greater flexibility. Change Healthcare will send notice to the Recipient that the Funding Amount is due after claims processing or payment processing services have resumed and payments impacted during the service disruption period are processed.
Providers will receive notification and instructions on how to repay when repayment is due. The funding assistance program now extends the repayment period to 45 business days to provide even greater flexibility. Change Healthcare will send notice to the Recipient that the Funding Amount is due after claims processing or payment processing services have resumed and payments impacted during the service disruption period are processed.
For assistance, please contact 1-877-702-3253.
To request more support or help with eligibility, submit a request through our temporary funding assistance inquiry form. If you are a provider and are not seeing the amounts to cover your weekly shortfall, please contact us and we can help you. Please submit a request through the temporary funding assistance inquiry form or call 1-877-702-3253.
Yes, if you already have an existing account with Optum Pay you will use it to enroll in this program. Only providers who do not have an Optum Pay account need to create an Optum Pay account.
No, Optum Pay offers a basic subscription at no cost to providers.
Legal terms and conditions of the program have been modified for all participating providers, regardless of date of program enrollment. All providers will have 45 business days to return funds once an invoice is sent by us. We will not send the invoice until after claims processing or payment processing services have resumed and payments impacted during the service disruption period are being processed.
We removed the right to debit your account to make repayment to us. We have also removed all requirements around arbitration, indemnification, limitation of liability, and our ability to change the terms of the agreement. Sign into your Optum Pay account to view the program terms and conditions.
Providers can go to UnitedHealth Group’s cyber response page on UHG.com for more information.