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Case study

Virtual urgent care scheduling for telehealth

Optum® Patient Access and Engagement connects consumers to virtual urgent care.

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Self-scheduling for virtual urgent care

When a person falls ill, they may need to see a doctor quickly. Optum partnered with a telehealth organization to offer nationwide access to urgent care. We created a virtual care platform with self‑service online scheduling.

Optum helped the telehealth client offer quick and easy access to urgent care through multiple digital channels. This approach resulted in 1,000+ bookings per day. Consumers use the platform to chat with providers 24/7 for their care needs.

Download the case study to see the results, including increased bookings and appointments scheduled after business hours. Read how:

  • Self-scheduling benefits patients and health care organizations
  • Online scheduling decreased wait times
  • Digital scheduling is expanding to serve more patients
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