Self-Scheduling Boosts Access and Reduces Staff Burden

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How ProHealth Physicians drove high patient volume

ProHealth Physicians, part of Optum, is Connecticut’s leading community-based medical provider. Facing low patient volumes and staff shortages after COVID-19, it partnered with Optum to improve patient engagement.

Optum® Patient Access and Engagement provided online self-scheduling for new and existing ProHealth patients. By transforming the digital experience, ProHealth drove more than 5 new patients per provider per month while improving administrative efficiency for staff.

Read this case study to:

Learn how Patient Access and Engagement improves access to ProHealth providers online, driving more bookings from new patients
Understand how care delivery organizations can use patient engagement strategies to attract new business and rebound revenue
See how online scheduling helps patients set their preferences and uses artificial intelligence (AI) to match them with the right provider

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Self-scheduling boosts access and reduces staff burden

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