Perspectives on health plan trends
Together, we are driving toward the same things for our health care system — better quality, lower cost, and higher consumer and provider satisfaction.
- [Benton Davis] Hello, I'm Benton Davis, and I lead the OptumInsight Payer Services Group. I wanna share a few thoughts with you about where we're going and some of the exciting developments that are in progress. But first I wanna put into context the challenges that we're up against with COVID and some of the other imperatives facing all of us in health care, and how we at Optum and OptumInsight Payer are committed to making the system work better for everyone. 2020 obviously has been an unparalleled year, and we're working hard to understand how we can make the lessons and the learnings of COVID really become part of our core delivery strategy. Major issues on the top of our mind continue to be affordability. How can we make the health care system affordable for everyone and make it sustainable, and do it at scale? Secondly is how can we do it without creating abrasion. Provider relationships, the consumer experience, the leveraging of technology are all things that we need to be mindful of as we move into the next year. Finally, we need to bring additional solutions to the table, not just because of the challenges in health care, but because we do have health inequities. We do have the ability to leverage new technologies like telehealth and to support all the stakeholders, the providers, the patients, and all elements of the delivery system to have a better experience with health care going forward. And lastly, we need to focus on blind spots. We have had these all throughout health care in this country but there's tremendous opportunities to improve value-based health care, and to improve some of the misalignment, and incentives that exist throughout the system. All these challenges and all these priorities are why we are here. And we're looking forward to helping solve those problems going into 2021, thank you.
This white paper was developed through research by Harvard Business Review Analytic Services with Optum.
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