A whole-person approach with a pathway for everyone
Coach-guided — structured live coach support and supplemental content
- Guidance and accountability from a live person
- Online courses (as applicable)
- Personalized action plan and goal setting
- Multimodal communication (phone and chat)
- 94% coach satisfaction rate
Self-guided — online learning through expert-led courses and on-demand coach support:
- Flexibility of self-directed pace
- Convenient access to clinically validated, expert-led learning (peer discussions, polls, quizzes and more)
- Connect with a coach via phone or chat as needed
- 79% course completion rate2
1. 30-day post-enrollment email survey responses, Q1–Q2 2019.
2. Optum Wellness Coaching Health Outcomes Report, June 2019.
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