Intelligently improving human experiences
We continually assess and improve our practices based on our own learnings, industry best practices and regulatory guidance. Through our AI/ML governance, we assess intended uses, the appropriate use of data, performance, fairness and bias testing results and provide ongoing clinical, legal, compliance, business and technical oversight.
See how using AI responsibly helps people live healthier lives
From improving the accuracy of a diagnosis to better predicting a patient’s response to treatment to managing care faster and more cost effectively, AI is already helping us make the health care system work better for everyone. See how AI was used to revolutionize the utilization review process.
Increased fairness, accuracy, and safety; reduced risk
We use AI/ML as inputs in the decision-making process and combine these with inputs from patients, providers, experts and partners, thereby helping to mitigate risks related to fairness, accuracy and safety, consistent with our guiding principles.
A review board of cross-functional expertise
Our AI/ML review board, the governance body for the RUAI Program, is comprised of senior leaders with cross-functional representation — including clinicians and clinical ethicists, business and operations leaders with analytics, technical, legal, compliance, regulatory and privacy expertise.