Processes needed improvement
Lima Memorial Health System was striving to improve its coding and clinical documentation improvement (CDI) efficiency. “We needed better accuracy, reporting, tracking, and a more efficient process,” says Tiffanie Mavis, HIM manager. “We were using disjointed products and manual, time-consuming processes.”
Solving challenges with unique solutions
Lima Memorial Health System turned to Optum® Enterprise CAC and CDI 3D to help address these challenges.
Several key metrics improved almost immediately. “In the first month, our medical necessity denials decreased by 37%,” Mavis explains. “Our clean claim rate rose, and we had less rework from getting it right the first time.”
Could your coding and clinical documentation program use a boost? Download Lima's success story to learn how CAC and CDI 3D could help your organization.