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From transformation to triumph

Optum Serve’s journey highlights the pivotal role of leadership commitment, the value of agile coaches and the importance of fostering collaborative workspaces.

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Recognizing the need to stay competitive amid dynamic trends and evolving customer demands, Optum Serve made the strategic decision to adopt the Scaled Agile Framework® (SAFe®). SAFe provides a structured approach to scaling agility across the organization.

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