AbleTo: Bridging the gap with behavioral coaching and virtual therapy
AbleTo represents a solution-oriented approach for Optum, offering programs that combine digital tools with 1:1 support from a behavioral coach or licensed therapist. AbleTo’s behavioral coaching program operates from a forward-focused perspective, supporting individuals as they navigate specific life events, transitions and challenges. The program is customizable, helping people define their specific goals and learn the skills they need to overcome concerns like sleep challenges, work stress and burnout. Coaches have completed rigorous and specialized training grounded in cognitive behavioral therapy to help make changes in virtually any area of life.
With AbleTo’s services in its suite of offerings, Optum is expanding access and helping overcome common barriers such as provider shortages, cost and stigma, making mental health care more accessible to a wider range of users. This approach provides options to individuals who might otherwise not seek out or engage in treatment so they can access the support they need.
Supportiv: Real-time peer support for immediate needs
Supportiv provides virtual, anonymous, real-time peer support moderated by trained individuals, addressing issues such as loneliness, relationship problems and LGBTQ+ support. This service is particularly effective for those who may not need therapy but need someone to talk to.
Supportiv's inclusion in Optum's digital offerings demonstrates the company's ability to provide in-the-moment support that addresses the immediate needs of users and also offers effective, affordable alternatives, ensuring high-quality care without compromising on outcomes.