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Patient support for Optum Colorado

Have questions? We'll help you find what you're looking for.


Accepted health insurance plans

Contact us

Please call us if you have questions. Our representatives speak English. 

For Colorado Springs and the Pikes Peak region, please call customer service at 1-719-522-1133, 711.

For the Denver metro area, please call customer service at 1-303-425-4690, TTY 711.

It's easy to pay your bill online

Pay your Optum bill quickly and securely. The option you want depends on your provider.

Optum Colorado in Denver (NWP) payments

If you got a bill from Optum Colorado in the Denver area (New West Physicians), you can pay it online. For questions, call 1-866-274-0907.


Pay NWP bill

Optum–Colorado Springs payments

If you got a bill from Optum Colorado in the Colorado Springs area, you can pay it online. For questions, call 1-877-229-3448.


Pay Colorado Springs bill

Mountain View Medical Group (MVMG) payments

If you got a bill from Optum Colorado in the Pikes Peak area (MVMG), you can pay it online. For questions, call 1-866-764-7729.


Pay MVMG bill

Optum Colorado patient portals

Find your medical records, schedule an appointment, refill prescriptions, send messages to your care team and more.  

Optum Colorado portal

Optum Colorado portal, formerly NWP

Optum Colorado portal, formerly MVMG

Common questions about your doctor visit

To make an appointment with Optum Colorado, sign in to your patient portal or call your provider’s location. TTY 711 for all numbers.

For Optum Colorado in the Pikes Peak area, formerly Mountain View Medical Group (MVMG), visit your MVMG patient portal or call:

For Optum Colorado in Colorado Springs, visit your FollowMyHealth patient portal or call:

We value your feedback. There are 2 easy ways to get in touch with our patient experience team:

You may receive a patient satisfaction survey after your visit, and we hope you take a few minutes to fill it out. Your feedback helps improve the care we offer. 

Do you know that the average cost of an emergency room (ER) visit is 10 times higher than an urgent care visit? We’ll help make sure that you get the right care at the right time — 24 hours a day, 7 days a week.

Denver metro area: call us first

If you need care, call your doctor's office even if it's after hours. Our care team will guide you to the right place, saving you time, hassle and money.

In Denver, we work with DispatchHealth to offer safe, convenient and affordable care in your home for urgent health needs that do not require an ER visit.* Get the care you need and recover comfortably at home.

Phone: 1-720-868-5984
Hours: 7 a.m. – 10 p.m., 7 days a week, including holidays
No preregistration needed.

Colorado Springs urgent care locations

Optum Medical Center Point Urgent Care
1633 Medical Center Point, Colorado Springs, CO 80907
Phone: 1-719-636-2999, TTY 711

Optum Monument Urgent Care
15909 Jackson Creek Parkway, Monument, CO 80132
Phone: 1-719-488-9933, TTY 711

Optum Roundhouse Urgent Care
600 S. 21st St., Colorado Springs, CO 80904
Phone: 1-719-635-5900, TTY 711

Urgent care hours for all locations:

  • Monday–Friday, 7:30 a.m.–7:30 p.m.
  • Saturday and Sunday, 8:00 a.m. - 4:00 p.m.

New West Physicians is now part of Optum Colorado.  Some of our offices are now combined. You’ll find the same trusted providers under a new name.

Our Littleton area clinics are now in our Southpark Lane location. Arapahoe Internal Medicine and Family and Internal Medicine at Highlands Ranch are now combined and renamed to:

Optum Primary Care–Littleton
8199 Southpark Lane
Ste. 100
Littleton, Colorado 80120

Our Arvada Area Clinics are now in our Kipling Street location and have been renamed. Arvada Family Medicine, Arvada Internal Medicine and Family Health Care Center are now combined and renamed to:

Optum Primary Care–Arvada
7950 Kipling St.
Ste. 101
Arvada, Colorado 80005

Our MVMG Briargate Medical Associates clinic will be merging into our nearby Optum Briargate clinic as of April 1st. After this date, you can find your Briargate Medical Associates clinicians at this location:

Optum Briargate
2405 Research Parkway, 2nd Floor
Colorado Springs, CO 80920

Our Denver West clinic has consolidated into nearby clinics. Find your provider at their new location.

You must fill out a medical release form to transfer your records to or from New West Physicians. View and download separate forms.



* For life-threatening and time-sensitive injuries and illnesses, patients should call 911 or go to the nearest emergency room. DispatchHealth shouldn’t be used in a life-threatening emergency and doesn’t replace your primary care provider.