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Patient support in Florida

We’re here to help you get the care you need, when you need it.

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Customer service

If you have a question, call us at 1-800-966-2811, TTY 711, Monday through Friday, 8 a.m. to 5 p.m. ET or email info.fl@optum.com.

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Patient portal

Send a message. Get your medical records. Take care of your health, all from the comfort of home.

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Online bill pay

If you got an Optum bill in the mail, you can easily pay your bill online. Please call us with billing questions at 1-727-828-2678, TTY 711.

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Forms and resources

Find patient forms and helpful resources.

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Our representatives are available by phone to answer your insurance, billing and other nonmedical questions. We can also help you:

  • Check on a referral to a specialist
  • Choose or change your doctor
  • Get directions to one of our clinics
  • Share feedback about your care
  • Transfer or get your medical and prescription records
  • Update your personal information

Find more information about helpful topics below.

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If you want to talk to someone, call us Monday through Friday, 8 a.m. to 5 p.m. ET. at 1-800-966-2811, TTY 711.

Once you find a doctor near you, please call us to make an appointment. Next, your doctor’s office will talk to you about next steps, such as sending us your health records and what to bring to your appointment.

Learn more

If you got a bill from us in the mail, you can easily pay your bill online.

Some of our locations use a different bill pay system and don’t accept online payments. Those locations include:

  • Optum–17th Street
  • Optum–Kissimmee
  • Optum–Live Oak
  • Optum–Poinciana

If you’re a patient at one of the above locations, please click here or call us with billing questions at  1-727-828-2678 TTY 711.

Our corporate office in Tampa:

5130 Sunforest Drive, Suite 300
Tampa, FL 33634

Phone: 1-727-824-0780, TTY 711
Toll free: 1-800-966-2811

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Disclaimer: If you have a medical emergency, call 911 or go to the nearest emergency room.