AI Implementation Continues
With the COVID-19 pandemic as a backdrop, the survey responses point to an industry that remains steadfast in its approach to implementing AI: 85% of health care leaders say they have an AI strategy and 48% have implemented it, continuing the upward trend from last year’s results where 83% had an AI strategy and 44% had implemented it. Overall, 98% of health care organizations either have a strategy or are planning one.
Easing Administrative Burdens, Focusing on Care
Nearly 3 in 4 health care leaders (72%) said they trust AI to support nonclinical, administrative processes that take away time clinicians could be spending with patients and delivering care. This is unchanged from the 71% who said they trust AI to support administrative tasks in 2020.
This year’s survey respondents also said they are excited about the potential for AI in improving patient outcomes in multiple ways, indicating the top three below:
- Virtual patient care (41%)
- Diagnosis and predicting outcomes (40%)
- Medical image interpretation (36%)
In addition, health care leaders continue to be optimistic that AI technology will create work opportunities (55%) rather than reduce them (45%). This is similar to last year and up from 52% in 2019.
“The responsible use of AI continues to provide important opportunities for health care leaders to streamline administrative processes and provide more effective patient care with enhanced experiences for both patients and providers,” said Steve Griffiths, senior vice president, data and analytics, Optum Labs, the research and development arm of UnitedHealth Group. “These leaders are not just users of AI, but they have an opportunity to be looked to as role models across industries in
their commitment to using AI responsibly.”
To learn more about the fourth annual Optum Survey on Artificial Intelligence (AI) in Health Care download the Special Report today.