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From transformation to triumph

Optum Serve’s journey highlights the pivotal role of leadership commitment, the value of agile coaches and the importance of fostering collaborative workspaces.

Recognizing the need to stay competitive amid dynamic trends and evolving customer demands, Optum Serve made the strategic decision to adopt the Scaled Agile Framework® (SAFe®). SAFe provides a structured approach to scaling agility across the organization.

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