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Shooting for the Stars? Make it about members

Improve Star performance through a 3-step approach

Achieve a more equitable and meaningful member experience


As CMS accelerates MA toward its “Patient’s Voice/Member First” vision, health plans will have to quickly pivot to their strategy. This is a true paradigm shift for health plans that have historically focused on clinical quality metrics with little or no deliberate effort to integrate a whole-person care model. Health plans can consistently achieve high Stars performance by following a 3-step approach as a blueprint to embark on this transformational journey.

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