Self-scheduling boosts access and reduces staff burden
Learn how ProHealth Physicians used self-guided online scheduling to ease administrative burden and rebound patient volume after COVID-19.
How ProHealth Physicians drove high patient volume
ProHealth Physicians, part of Optum, is Connecticut’s leading community-based medical provider. Facing low patient volumes and staff shortages after COVID-19, it partnered with Optum to improve patient engagement.
Optum® Patient Access and Engagement provided online self-scheduling for new and existing ProHealth patients. By transforming the digital experience, ProHealth drove more than 5 new patients per provider per month while improving administrative efficiency for staff.
Read this case study to:
- Learn how Patient Access and Engagement improves access to ProHealth providers online, driving more bookings from new patients
- Understand how care delivery organizations can use patient engagement strategies to attract new business and rebound revenue
- See how online scheduling helps patients set their preferences and uses artificial intelligence (AI) to match them with the right provider