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Everest Group recognizes Optum as a Leader

The 2021 PEAK Matrix™ report maps the RCM business process services market.


Learn about the RCM market

Leaders from the 2021 PEAK Matrix have established themselves as front-runners in the revenue cycle management (RCM) market. They differentiate themselves through:

  • Balanced portfolios
  • Value delivered to clients
  • Ability to come up with innovative digital use cases
  • Continued investments in developing technology and services capability

The need for effective and efficient RCM functionality is more important now than ever before. The Everest Group® PEAK Matrix offers an objective, data-driven and comparative assessment of RCM service providers.

Assessment is based on a service provider’s market impact, vision and capability. The report classified service providers as Leaders, Major Contenders and Aspirants.


Everest Group revenue cycle management (RCM) operations – services PEAK Matrix® Assessment 2021

RCM business process services

Optum was recognized as a Leader for its approach, innovation and investment in end-to-end revenue cycle technology and managed services. Among 28 competitors, Optum received top scores for vision and strategy and value delivered to clients.

With offerings extending throughout the health care provider value chain, Optum was able to leverage its digital capabilities to acquire a large number of new clients during the last 18 months ... emerging as a Leader on the RCM Operations PEAK Matrix Assessment 2021.

Ankur Verma, Practice Director, Everest Group