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Modernize your revenue cycle workforce

New staffing challenges require new approaches.

Length: 60 minutes

Increase staff productivity and retention

An industry-wide shortage of revenue cycle staff is driving up labor costs and making it more difficult for hospitals to achieve sustainable financial performance.

Penn Medicine, the nation’s first hospital system, has a prescription for relief that is increasing efficiency and productivity. These strategies allow it to navigate complex issues, from staff burnout and turnover to flexible work arrangements.

In this webinar, you’ll learn:

  • How to identify the workforce challenges impacting your organization
  • Approaches for optimizing your workforce, including which levers to pull to achieve specific outcomes
  • Penn Medicine’s best practices in measuring performance



Morgan Haines
Senior Director
Optum Advisory Services

Morgan supports hospitals and health systems with revenue cycle performance and has served more than 150 hospitals and health care facilities.


Tom McCormick
Vice President, Patient Accounts
Penn Medicine

Tom has worked in health care finance for more than 40 years. He currently oversees accounts receivable operations for the entire University of Pennsylvania Health System.

Please complete the form to view the webinar recording.