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Case study

A model IT performance services partnership

John Muir Health and Optum created better outcomes together.


john muir health

Advancing patient care through IT services

Historically, health systems have modernized their IT strategies in one of two ways. They either use in-house expertise or work with a vendor partner to manage a slice of operations through consulting or professional services.

Digital transformation is about enablement

It’s not about the latest or shiniest technology. It’s about how we can enable an organization to achieve its objectives through digital solutions. It’s about delivering better patient outcomes via specific IT areas: cloud, security and applications.

John Muir Health and Optum created a unique IT performance services partnership. It established several key goals along the path of digital transformation: to increase efficiency of operations, to improve IT staff development and retention, and to optimize rollout and management of IT support software and applications.

These enhanced technology tools will help John Muir Health grow its business and reach new patients. This unique provider-vendor relationship demonstrates firsthand how IT initiatives can be the backbone of success by improving care access and providers’ experience.

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Learn more about how an IT performance partnership with Optum will work for you.