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Case study

Digital scheduling at a rural health system

Learn how a rural health system achieved an ideal patient experience with digital scheduling in this case study.

How a rural health system improved digital access to care

An integrated health system serving 20+ rural counties across four states is dedicated to listening to patients while improving their health. When COVID-19 disrupted in-person care, they sought to meet new patient demands with an ideal digital access experience.  

The client partnered with Optum Patient Access and Engagement, to offer online scheduling through several digital channels consumers use and trust, like health plan websites. This multichannel approach helped the client grow patient volumes and increase bookings for primary and urgent care visits.  

Download this case study to learn how the client achieved these results:

  • Over 35,000+ new patient bookings in two years 
  • 53% of patients looking for an appointment were able to book same day 
  • A consistent 4% no-show rate amid the pandemic 


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