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December 15, 2021

AI Survey: Health Care Organizations Continue to Adopt Artificial Intelligence to Help Achieve Better, More Equitable and Affordable Patient Outcomes

  • Almost all health care executives surveyed trust AI to support day-to-day tasks, including 72% who trust it to support administrative tasks
  • Survey respondents overwhelmingly agree health care organizations have a higher duty than organizations in other industries to ensure responsible use of AI

EDEN PRAIRIE, Minn. (Dec. 15, 2021) — Health care executives increasingly believe in the power of artificial intelligence to help improve patient outcomes, support cost savings in the health system and promote health equity, according to a new survey of 500 senior health care executives from leading hospitals, health plans, life sciences companies and employers.

The fourth annual Optum Survey on Artificial Intelligence (AI) in Health Care found 96% of respondents believe AI plays an important role in their effort to reach health equity goals. In addition, 94% agreed they have a duty within the health care system to ensure AI is used responsibly.

“This year’s survey findings continue to validate how the responsible use of AI can help health systems strengthen and scale essential functions and reduce administrative burdens, all of which helps clinicians focus on their core mission of patient care,” said Rick Hardy, chief executive officer, Optum Insight, the data and analytics business within Optum. “We share their enthusiasm for AI, but more importantly, we look forward to combining our health care expertise with AI to help people — patients, physicians, and those working behind the scenes — as that is where the real value is delivered.”

A majority (89%) of health care executives surveyed believe the challenges in using AI in the health care industry require partnering with a health services company with expertise in data and analytics versus a technology-focused company, as the best way to address them.

AI Implementation Continues

With the COVID-19 pandemic as a backdrop, the survey responses point to an industry that remains steadfast in its approach to implementing AI: 85% of health care leaders say they have an AI strategy and 48% have implemented it, continuing the upward trend from last year’s results where 83% had an AI strategy and 44% had implemented it. Overall, 98% of health care organizations either have a strategy or are planning one.

Easing Administrative Burdens, Focusing on Care

Nearly 3 in 4 health care leaders (72%) said they trust AI to support nonclinical, administrative processes that take away time clinicians could be spending with patients and delivering care. This is unchanged from the 71% who said they trust AI to support administrative tasks in 2020.

This year’s survey respondents also said they are excited about the potential for AI in improving patient outcomes in multiple ways, indicating the top three below:

  • Virtual patient care (41%)
  • Diagnosis and predicting outcomes (40%)
  • Medical image interpretation (36%)

In addition, health care leaders continue to be optimistic that AI technology will create work opportunities (55%) rather than reduce them (45%). This is similar to last year and up from 52% in 2019.

“The responsible use of AI continues to provide important opportunities for health care leaders to streamline administrative processes and provide more effective patient care with enhanced experiences for both patients and providers,” said Steve Griffiths, senior vice president, data and analytics, Optum Labs, the research and development arm of UnitedHealth Group. “These leaders are not just users of AI, but they have an opportunity to be looked to as role models across industries in their commitment to using AI responsibly.”

To learn more about the fourth annual Optum Survey on Artificial Intelligence (AI) in Health Care download the Special Report today.

About Optum

Optum is a leading information and technology-enabled health services business dedicated to helping make the health system work better for everyone. With more than 190,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health. Optum is part of UnitedHealth Group (NYSE:UNH). For more information, visit

About Optum Insight

Optum Insight, part of Optum, connects the health care system with trusted services, analytics and platforms that make clinical and administrative processes valuable, easy and efficient. Optum Insight works with health systems, physicians, health plans, state governments and life sciences companies, as well as the rest of Optum and UnitedHealth Group, to set strategy, reduce administrative costs, drive action from data, improve clinical performance and transform operations.

About the Survey

The Optum AI Survey was conducted by Wakefield Research ( among 500 Senior Health Care Industry Executives defined as those VP level+ working in the health care industry and includes C-Level titles (CEO, COO, CFO, CTO, CMO), between Aug. 9 and Aug. 23, 2021, using an email invitation and an online survey.

Optum Media Contact:
Gwen Holliday

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