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Patient access and engagement

Optum can help you improve your digital patient access and engagement journey while reducing costs and increasing patient satisfaction.


We simplify the end-to-end patient care journey

Patients want easier ways to get the care they need for themselves and their families. We help you achieve that with simpler ways for patients to access and engage with care providers. With our tools, patients can:

  • Find providers based on what's important to them
  • Schedule online 24/7 without needing to call
  • Communicate with their care team in real time
  • Get timely care and billing reminders
  • Reduce wait time with pre-visit digital check-in
  • Pay bills online

Providers and payers are looking to ease staff burnout and cut down on resources wasted on no-shows and burdensome, inefficient administrative tasks.

Optum® Patient Access and Engagement, formerly known as DocASAP, helps you improve your patient engagement strategies. Our tools drive results and overall efficiency so you can focus on delivering high-quality care.

Our core solutions cover the entire patient journey from acquisition and engagement to long-term retention. Some of our customizable solutions include:

  • Omnichannel provider search
  • 24/7 online patient scheduling
  • Agent scheduling
  • Eligibility verification, cost estimates and online bill pay
  • Payer integration
  • Patient clinical and financial intake
  • Provider data and network management
  • Proactive outreach and ongoing care engagement

Harness leading patient engagement technology

Get measurable results with personalized patient engagement solutions, delivering seamless care access through scheduling and digital intake.


Improve patient acquisition

Add 3 to 5 new patients per provider, per month by quickly connecting people to the care they want and need with omnichannel access.1


Increase efficiencies

Lower rates of staff burnout by making the scheduling and coordination process easier and more automated.3


Lower no-show rates

Lower no-show rates by as much as 40%2 with targeted, personalized communications using leading-edge digital solutions.


Streamline the payment experience

Simplify price transparency and payment collection. Get real-time eligibility verification, estimates and billing.

Our patient engagement solutions

Patient acquisition and online scheduling

Learn how to increase the visibility and consistency of your digital presence across multiple channels to achieve greater patient volumes.

Patient intake, engagement and retention

Use customized tools to connect to patients with proactive outreach that encourages patient loyalty and enhances your practice management.

Provider analytics and practice growth

Leverage our robust claims-based data sets and consumer data sets. Make the most of your data, network and market insights.

With online scheduling for virtual care, patients can be quickly matched with the right provider… We believe this approach is creating a positive patient and consumer experience.

Executive leader, major telehealth provider organization

Logo for Everest Group PEAK Matrix Leader 2023: Patient Engagement Programs

Optum named as leader by Everest Group

Optum has been recognized by Everest Group as a leader in its 2023 Healthcare Analytics Services PEAK Matrix® Assessment.

Get customized end-to-end patient care journey solutions tailored to your needs

Related resources

How telehealth has transformed care delivery

Find out what we learned when we surveyed providers about how the rise of telehealth has changed how they care for patients.

What our survey revealed about consumer care preferences

Find out what more than 1,200 consumers told us about what’s most important to them in their health care journey.

Removing roadblocks to behavioral health

Learn more about digital health impacts on mental health care delivery.


  1. OIAS, patient engagement division internal data analysis, across tier 1 clients, 2023.
  2. OIAS, patient engagement division internal data analysis, based on a top performing Midwest health system client.
  3. Hillmann W, Hayes BD, Marshall J, Bravard M, Jacob S, Gil R, Lucier D. Improving Burnout Through Reducing Administrative Burden: a Pilot of Pharmacy-Driven Medication Histories on a Hospital Medicine Service. J Gen Intern Med. 2021 Aug;36(8):2511-2513. doi: 10.1007/s11606-020-06066-9. Epub 2020 Jul 29. PMID: 32728956; PMCID: PMC8342720.