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Clinic closure alert:

Optum – Madison Center is partially closed due to a facility issue. Patients with upcoming appointments will be contacted directly. We apologize for the inconvenience.

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Culbert Serrano, MD

Culbert Serrano, MD

Optum Provider

Specialty

Internal Medicine

Languages

English, Tagalog

Phone Number

1-206-860-5574

Fax Number

1-206-720-7501

Seeing patients at

Patient Reviews

Patient review summary

Learn about our survey

5

4

3

2

1

4.7

43 reviews

    • Reviewed on Jun 26, 2026
    • Verified Review

    As this was my first encounter with Dr. Serrano (and as he told me probably close to the last as he would be retiring next year) I was disappointed with the lack of thoroughness of his examination. He answered all my questions, yet his entire physical examination on my body only lasted 5-10 minutes (mainly stethoscope for the heart and lungs, otoscope in the ears, and palpitating my belly), much shorter than those administered by Dr. Taagen. He did not even ask me to take off my socks to view my feet. Bottom line, I was expecting more and will be searching for another physician.

    • Reviewed on Jun 26, 2026
    • Verified Review

    Dr. Serrano was excellent in every way. A little rushed but that's not his fault given the policies of Optum a big change from Poly Clinic!

    • Reviewed on Jun 26, 2026
    • Verified Review

    Dr Serrano is very attentive

    • Reviewed on Jun 24, 2026
    • Verified Review

    The clinic's systems are understaffed.

    • Reviewed on Jun 20, 2026
    • Verified Review

    Not enough time, especially for an initial visit

    • Reviewed on Jun 19, 2026
    • Verified Review

    Most of the visit was spent with Dr. Serrano complaining about Optum and encouraging us to go see someone else because he's retiring in 1.5 years

    • Reviewed on Jun 18, 2026
    • Verified Review

    Very sorry the Dr is retiring soon

    • Reviewed on May 29, 2026
    • Verified Review

    Not certain if pcp had full cardio history

    • Reviewed on May 28, 2026
    • Verified Review

    Dr. Culbert Sorrano Is one of the primary reasons I seek care at the Polyclinic! He Is extraordinary! His vast knowledge, prep for appointment and readiness to refer as needed has fostered great trust. Recently he referred me for additional evaluation of my breast history and recent test/lab results. This has been life saving and has increased my awareness and exposure to care at a level not offered to me before.I am thankful!!!

    • Reviewed on May 22, 2026
    • Verified Review

    Dr Serrano is excellent and the care was compassionate and thorough. Thanks!

    • Reviewed on May 17, 2026
    • Verified Review

    I am a new patient, and appreciate his attention to detail, and the fact his practice focuses on older patients

    • Reviewed on May 8, 2026
    • Verified Review

    Dr. Serrano listens and is very thorough. I always have a wonderful insightful visit with him

    • Reviewed on May 5, 2026
    • Verified Review

    I requested that I receive care from a different endocrinologist at Optum and this request was not honored. Further attempts to contact my Internist regarding this have been frustrating and fruitless.

    • Reviewed on Apr 26, 2026
    • Verified Review

    Dr Serrano was familiar with my medical history.

    • Reviewed on Apr 23, 2026
    • Verified Review

    Dr. Serrano more than met my expectations. And eased my few fears of seeing a new primary care provider after so many years with Dr. Rossi

    • Reviewed on Apr 17, 2026
    • Verified Review

    Dr. Serrano was a pleasure to meet / work with. He seemed very interested in my care.

    • Reviewed on Apr 17, 2026
    • Verified Review

    I feel Dr. Serrano was excellent, having a good skills, detail oriented, and a one personality

    • Reviewed on Apr 9, 2026
    • Verified Review

    The doctor has a good bedside manner

    • Reviewed on Apr 4, 2026
    • Verified Review

    Dr Serrano had clearly read my medical history and was able to engage cogently in discussing my care

    • Reviewed on Mar 19, 2026
    • Verified Review

    The Clinician was very helpful and informative

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  • About Culbert Serrano, MD

    I pursued geriatric medicine due to its pivotal role in addressing multifaceted challenges faced by older individuals. Geriatric medicine uniquely integrates medical, cognitive, social and psychological aspects of health, allowing me to provide comprehensive care tailored to the needs of adults as they age.

    Philosophy of care

    I am dedicated to patient well-being and emphasize empathy, teamwork and a comprehensive approach. Open dialogue is key, as well as blending evidence-based practices with personalized care.

    Gender

    Male

    Board certifications

    American Board of Internal Medicine, National Board of Physicians and Surgeons

    Employed or contracted

    Employed

    Network Name

    The Polyclinic

    NPI

    1922038827

  • Medical School

    • University of Philippines College of Medicine

      Manila, Philippines

    Residency

    • State University of New York Health Sciences

      Brooklyn, NY

    Internship

    • State University of New York Health Sciences

      Brooklyn, NY

    Fellowship

    • Sinai Samaritan Medical Center

      Milwaukee, WI