Patient Reviews
Patient review summary
Learn about our survey4.5
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Dismissive of symptoms, billing and charges that don't reflect the actual visit, no resolution for my issues
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DR. LAU WENT RIGHT TO WORK AND REMOVED THE WAX FROM MY EARS. I KNEW TOOLS HE USED WERE STERILIZED. DID NOT TAKE HIM LONG AT ALL.
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There was some difficulty with communication, but it was not his fault.It was just his accent, that's all.
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He seems very nice & knowledgeable.
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Because of Dr. Ontorio Lau’s professionalism and attention to detail.
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Dr. Lau was thorough and reassuring.
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He handled me with care, was respectful, and listened to my concerns instead of being dismissive with me.
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Understood my situation and provided excellent care and information.
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He was very professional and thorough and gentle. I had concerns about the camera going up my nose and he did it so I had no discomfort at all.
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Very good doctor
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He is an excellent doctor
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He is courteous and professional and made me feel comfortable.
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First visit with Dr. Lau (ENT specialist at Crystal Run Healthcare). He entered already decided on my diagnosis—needing hearing aids—based solely on the audiologist report I’d brought, without any conversation, history-taking, or physical exam first. Everything felt rushed: He interrupted my questions, answered briefly while grabbing the doorknob to leave, and spent less than 30 seconds in the room. No discussion of possible causes, reversible issues, or treatment options—I drove nearly an hour each way and left with all my concerns unanswered, plus a $50 copay wasted. As a Nurse Manager in primary/specialty care, I expect (and provide) thorough assessments and shared decision-making. This fell far short of basic standards. Long-time Crystal Run patient.
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Kind, effective and professional
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See pior answer
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Excellent thorough Dr
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He took his time and was very thorough explaining what was happening with my issue and walked me through the process to heal properly.
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Great doctor Excellent
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Thoughtful dioagnosis and medcial care
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Theye could have done another test or two before being dismissive .
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About Ontario Lau, MD
Dr. Ontario Lau is an otolaryngologist specializing in ear, nose, and throat care. He evaluates and treats conditions affecting hearing, breathing, and sinus health.Philosophy of care
Dr. Lau emphasizes patient education and individualized care.Gender
Male
Licenses
NY, 267607
Employed or contracted
Affiliated
Network Name
Crystal Run Healthcare
NPI
1417120031
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Insurance Accepted
This list is for informational purposes only and may not reflect the most current plans accepted by the provider. Optum accepts most major health insurance plans. Please contact your insurance company to confirm your coverage, eligibility, and the provider's participation in your plan.
- AARP
- Aetna
- Anthem/BCBS
- CDPHP
- Cigna
- Emblem
- FDNY/WTC911
- HealthFirst
- Humana
- MVP
- Magnacare
- MedicaidNY/Medicare
- Molina
- Multiplan
- NYSHIP
- Northwell
- Oscar
- Oxford
- Tricare
- UHC
- Univera
- VA/CHAMPVA
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Awards and Publications