Henry Cohen Chiu, MD

I feel he could have done more to get a diagnosis of what I had

Dr Chui is pleasant, courteous, polite, explained my test, my prior surgery, and diet. Helping me to be aware of my digestive health.

for me, your doctors and staff take enough time to answer my questions

Not that confident in his decisions making regarding my care

He explained everything perfectly

He is accomodating, replies and explain constantly on my inquiries thru mychart.

Still had questions. Left confused

Very professional and informative

He didn’t look at the report to see that it wasn’t there let alone read it before he came to see me and I had to wait an hour and a half to see him in the examine

He has Good treatment

Seemed knowledgeable but either didn't listen well or something as a couple things he put in my chart were wrong.

Dr Chiu is thorough, listens and explains his plan of care for me.

Very professional and explained my treatment well.

He is very friendly and seems to know what he's talking about. It seems silly, but even something routine and common can be too tough for some doctors. Dr Chiu gave me confidence.

10

Dr. Chiu was very kind and knowledgeable. He thoroughly answered each of my questions. I did not feel rushed. I’m happy I was referred to Dr. Chiu.

While the doctor may have checked all the boxes medically, the interaction left me feeling disrespected and unheard. From the moment he entered, he seemed rushed and disengaged. He explained the procedure so quickly it was hard to follow, and responded to my concerns with skepticism and a patronizing tone. These are routine procedures for him—but not for patients. Small things made a big impact: shaking my hand with his wet hands after washing, dismissing details I shared, and creating an atmosphere that made me feel like a burden. Later, when I brought up that he felt rushed, one of the staff immediately assumed I needed an interpreter. I speak fluent English, hold a PhD, and work as a writer. The implication felt biased and inappropriate. When I expressed concern, I was told, You’re the first person to complain. I only mention all of this because patients coming in for procedures like colonoscopies may already be anxious or dealing with serious health concerns. Dismissive or rushed behavior discourages follow-up and trust. If the team is overworked, that needs to be addressed, but it should not come at the expense of patient dignity and care. Thank you for taking this seriously.

Dr Chiu was great. It was his support staff that messed up.

He explained everything

It seems like the right answer