Laura Fitts, NP

She explained things well and referred me to a specialist. I am very satisfied.

Not very friendly. Brushed off a concern I had by saying we had to wait for the blood test results and then did not address it when giving me the blood test results.

Professional, knowledgeable and provides excellent care. Q

Very good at giving instructions

She cares about your medical needs

Laura maintains her professionalism and easy to talk to. She listens to my concerns and responds in a manner that I will understand what is being discussed.

Courteous an

She always takes care of any concerns I have, Knowledgeable, makes sure I’m up to date on medical care.

She took good care of me

Seems attentive.

She is always ready to do what is needed to give you proper care

Excellent Care, listens well

Please see comments on first question about recommending Optum. She spent less than 5 minutes with me. I asked her about how to prevent getting future UTIs and she did not answer but rather asked me if I needed help finding the exit.

Always respectful and caring

She didn’t really listen. Was very quick, it felt very rushed like she had to get to the next person and my concerns weren’t a problem. Her MA was very kind and listened and explained everything thankfully but unfortunately when it came to Laura I didn’t feel seen or heard

Inadequate care

See previous comments

Very knowledgeable and willing to try various applications.to reach the best.

Laura was attentive and listened to me without interruption. Most appreciated.

Need to spend more of the RECOMMENDED 20 minutes visit to answer questions throughly. Last 2 visits were 10 minutes face to face visits after 10 minutes wait time in the exam room. L Fitts could work on improving her provider/patient 20 minutes encounter visits.