Texting Terms of Use  

This Texting Terms of Use applies when you give prior express consent to get text messages from us¹. Text messaging may include one-time or recurring texts related to the following programs: 

Patient Care Notifications Program (Short Code A): Messages about your care, such as appointment reminders, updates from your provider, MyChart account notifications, one-time passcodes, prescription reminders, and care management.

Billing Notifications Program (Short Code B): Messages about outstanding balances, payment reminders, payment plans (if applicable), and payment confirmations.

Patient Outreach Notifications Program (Short Code C): Messages related to specific care management initiatives, wellness programs, preventative screenings, vaccinations, patient feedback, and other health-related services.

In all programs, you may text HELP for help. Text messages may be sent to your mobile number using an automatic dialing system. Message and data rates may apply for any messages sent to you from us and to us from you. Message frequency may vary. Text messaging may not be available from all carriers.

IF YOU NO LONGER WANT TEXT MESSAGES FROM US, YOU MUST REPLY ‘STOP’ TO EACH TEXTING PROGRAM (SHORT CODE) YOU ARE ENROLLED IN. 

You can opt-out of SMS messages by texting STOP to the respective short code. Your opt-out request will generate one final message confirming that you have been unsubscribed. You will no longer receive SMS messages from the short code you opted out from. If you want to join again, login to Optum Care WA MyChart and go to Communication Preferences or text HELP to the short code for more information. 

You may opt out of specific patient outreach text by replying with the designated number provided in the message. This opt-out applies only to that outreach and not to other texting programs or other SMS messages from short code C. 

We do not guarantee the successful delivery of text messages by your wireless provider. Messages sent by text may not be delivered if the mobile device is not in range of a transmission site, or if the network is down. Factors beyond the power of wireless carriers may get in the way of message delivery. This may include the terrain, how close you are to buildings, foliage, weather, and your equipment. We and your wireless provider will not be liable for losses or damages that come from:

• a message not delivered, a message delivered late, or 
• a message that goes to the wrong number; or 
• inaccurate or incomplete content in a text message.

We are not liable for your use or reliance on the content of any text message.​

We can deliver messages to the major mobile phone carriers.  ***Carriers are not liable for delayed or undelivered messages***​

If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have questions about our services, call 425-258-3904 or contact your care team.

These Terms of Use are governed by Minnesota law, without reference to its rules regarding choice of law.  

Nothing in these Terms limits rights provided under applicable Washington law.

Privacy & security

Please update us right away if your mobile number changes. It is your responsibility to give a correct mobile number and to update any changes. If you don’t give us your new mobile number, we are not responsible for any text message sent to the wrong number.

We recommend you use a password to open your mobile device. Text messages may include protected health information (PHI). Since text messaging is unencrypted, there is a risk that this PHI could be intercepted or viewed by third parties, including others who look at your device. When you choose to get text messages from us, you do so at your own risk. The use and disclosure of PHI in text messaging may be governed by other privacy notices, including applicable HIPAA Notice of Privacy Practices.

Information gathered in the SMS Patient Outreach program will not be shared for marketing purposes. For more information on our privacy policy see the link below.

https://www.optum.com/en/privacy-policy.html

Questions about the Texting Terms of Use  

What type of text messages will I get?

Text messages may include one-time or recurring texts. These messages may include information about your benefits, programs, products, services, or tools. 

Can I choose the type of text messages I get?

Yes. You can choose the type of text messages you want.

How often will you send texts and how many will I get?

The number of text messages you receive may vary based on your enrollment, preferences, and healthcare-related events or actions that trigger messages throughout the programs.

I want to stop receiving text messages, what do I do?

To stop receiving text messages for a specific program, reply STOP to the text. If you no longer want any text messages, you must reply STOP to each program you want to end.

If I reply STOP for one texting program, can I stay in another program?

Yes. When you reply STOP to one texting program, you will still get text messages from your other programs.

What if my mobile number changes?

Please update us right away if your mobile number changes. It is your responsibility to give a correct mobile number and to update any changes. If you don’t give us your new mobile number, we are not responsible for any text message sent to the wrong number.

What is a personalized text message?

A personalized text message may help you take care of your health. These messages may include doctor appointment reminders, educational information, or suggestions to help you lower your costs or improve your health. These messages are unique to you and may show medical or mental health conditions, such as pregnancy. When you choose personalized messages, the text messages may be seen by someone else who can get into your phone. We suggest that you use a password.

I signed up for text messages, but I did not get one. Why not?

Text messaging may not be available from all wireless providers. You may not get a message if your wireless network is down or you are not within a service range. We are not responsible for losses or damages because a text is not delivered, or it’s delayed.

1. We and Us means Collaborative Care Holdings, Inc. and their current and future owned, affiliated, or managed clinical practices: Everett Physicians, Inc. P.S.; First Hill Surgery Center, LLC; NPN IPA Washington, PLLC; Optum Care Washington PLLC; Optum Washington Network, LLC d/b/a Optum Care Network; The Polyclinic dba Optum Care Washington