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Using data to monitor behavioral health services

An eastern state sought to improve individuals' health and well-being, but they needed a way to gather demographic and utilization data.

A behavioral health dashboard for a spectrum of stakeholders

Optum used the state's enterprise data warehouse (EDW) to create reports showing:

  • How behavioral services function 
  • The characteristics of those who receive services 
  • How much is spent on services based on location 
  • Network adequacy and health equity measures 

The reports showed data from the perspective of behavioral health service trends and members receiving behavioral health services. This provided insightful, usable information to a variety of audiences, including:

  • Analysts 
  • Department overseeing medical assistance 
  • State legislature 
  • Behavioral health service providers

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