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Optum Rx customer obsession

At Optum Rx, ensuring that the consumer receives the right medication at the right time is our highest priority. Nothing demonstrates this dedication and customer-centric viewpoint more than the work of our customer service professionals.

In this video, we see how the initiative of one Optum Rx employee to simplify the experience of consumers receiving multiple prescriptions through the mail ended up making the system work better for everyone. By synchronizing shipping and renewal dates, Anthony was able to reduce consumer effort while simultaneously helping lower costs for payors.

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