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Case study

Health system boosts reach with payer channel scheduling

St. Luke’s Health dramatically increased volumes and decreased costly no shows with Optum digital scheduling. Learn how you can, too.

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Digital front doors reach more patients, fill more appointments

St. Luke’s Health is part of CommonSpirit Health, a nonprofit Catholic health system. With payer channel scheduling added to their digital front door, they were able to improve access to health insurance members within their service areas, boosting appointment bookings 287%, and other business metrics.

Optum Digital Scheduling and outcomes

  • Learn why your EMR based scheduling solution is not enough
  • Discover how St. Luke's gained thousands of new bookings, 100% of which were "net new' patients
  • Boost your business metrics with the addition of payer channels

Optum Digital Scheduling provides a multi-channel approach which leads to better outcomes. Patients are matched with optimal care based on clinical needs, care setting, availability and insurance. Appointments are also automatically updated real‑time, reducing administrative work for support staff.

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