Compliance and code of conduct

Optum Medical Care and Optum Urgent Care are committed to the highest standards of integrity as we improve lives by transforming health care, one patient, one family and one community at a time.

In support of this commitment, we have implemented the Optum Partner Services Compliance Program and Code of Conduct. The program is designed to prevent, detect and address noncompliance with applicable laws, regulations and other standards and expectations.

The Compliance Program includes seven key elements that support prevention, early detection and remediation of potential violations:

• High-level oversight and governance
• Written standards, policies and procedures
• Training and education
• Effective communication and reporting mechanisms
• Enforcement and disciplinary guidelines
• Auditing and monitoring
• Response to identified issues

We take reasonable precautions to maintain the confidentiality of individuals who report integrity or compliance concerns, to the extent permitted by policy and law. Retaliation against anyone who, in good faith, reports a suspected violation of the Code of Conduct or provides information related to compliance concerns, policies, laws or contractual obligations is prohibited.