You can request your MedExpress records for 10 years
MedExpress urgent care locations have closed in most states. If you received care at any of those locations, your medical records remain available for 10 years. Optum acquired MedExpress in 2015 and now manages medical records for closed locations.
Locations remain open in 3 states
MedExpress locations in Pennsylvania, Virginia and West Virginia are open under new ownership. Medical records requests and questions related to care for those locations are handled separately. Instructions are included on this page.
Medical records for Pennsylvania, Virginia and West Virginia locations
4 ways to request medical records:
Online: Submit request to GoHealth Urgent Care
Call: 1-800-367-1500
Fax: Pennsylvania: 1-479-879-9455 | West Virginia: 1-479-879-9469
Email: Gohealthurgentcare@datavant.com
Questions?
Fill out and submit this contact form
Call: 1-678-774-7100
Option 1 for billing
Option 2 for customer experience
Medical records for closed MedExpress locations
To get a copy of your medical records:
1. Fill out an authorization form:
Authorization for Release of PHI - English
Authorization for Release of PHI - Spanish
2. Email or fax the completed form to:
Email: medexpressrequest@optum360.com
Fax: 1-888-409-2801
Questions?
Call: 1-888-201-1274
Thank you for trusting us with your care
It’s been our privilege to provide health care for you and your family and to serve patients in our communities. Thank you.
MedExpress Urgent Care is honored to have earned The Joint Commission’s Gold Seal of Approval® for Ambulatory Care Accreditation by demonstrating continuous compliance with The Joint Commission’s performance standards. The Gold Seal is a symbol of quality that reflects our commitment to providing safe and quality care for our patients. If you have a quality of care or safety concern, please utilize the contact form on our website so that we may work to provide resolution. If we are unable to resolve your concerns, you may contact The Joint Commission on their website.
Urgent Care MSO, LLC (“MSO”) is a management services company which provides management services on behalf of Private Office Practices offering health care services in multiple states and jurisdictions.
This information is not intended to replace the advice of a physician. It is information that is generally available.
