Accessing your medical records or billing inquiries
MedExpress locations have closed in most states. If you received care at any of those locations, your medical records remain available for 10 years. Optum acquired MedExpress in 2015 and now manages medical records for closed locations.
MedExpress locations in Pennsylvania, Virginia and West Virginia are open under new ownership. Medical records requests and questions related to care for those locations are handled separately. Instructions are included on this page.
Pennsylvania, Virginia and West Virginia locations
4 ways to request medical records:
Online: Submit request to GoHealth Urgent Care
Call: 1-800-367-1500
Fax: Pennsylvania: 1-479-879-9455 | West Virginia: 1-479-879-9469
Email: Gohealthurgentcare@datavant.com
Questions?
Fill out and submit this contact form
Call: 1-678-774-7100
Option 1 for billing
Option 2 for customer experience
All other MedExpress states
To get a copy of your medical records:
1. Fill out an authorization form:
Authorization for Release of PHI - English
Authorization for Release of PHI - Spanish
2. Email or fax the completed form to:
Email: medexpressrequest@optum360.com
Fax: 1-888-409-2801
Questions?
Call: 1-888-201-1274
Thank you for trusting us with your care
It’s been our privilege to provide health care for you and your family and to serve patients in our communities. Thank you.