Frequently requested information
New patient? Start by filling out our patient registration form.
Sign in to your account to refill your prescription online.
Check the status of a single order.
Use your Optum® Specialty Pharmacy prescription number to register for an online account to:
- Request a refill and schedule delivery
- Track current orders
- View your prescription history
- Make a payment
- Request statements
- Get live support
Trouble registering? Call 1-855-427-4682
Optum Connections virtual visits are real-time, face-to-face video consultations with a clinician who is an expert in your condition. Get one-on-one support to help you take your medication or understand your treatment.
During your video consult, our expert clinicians:
- Teach you how to inject your medication or answer questions about how to take it
- Give your caregivers more information about your treatment and care
- Suggest ways to help you manage any medication side effects
- Help you “unbox” your medication shipment and understand the items inside
Your private visit gives you as much time as you need to ask questions from your home. Get the support you need — when you need it — from an expert. Call 1-855-427-4682 to get started with virtual visits. Live chat is available to get your account and medication questions answered quickly.
Sign in to request a live chat with an expert.
Call 1-855-577-6521 for questions about your statement or to pay your bill.
Need help paying for your specialty medication? Our dedicated team can help you find ways to make the medication you need more affordable.
If you are having technical issues with your online account, email us.
Get answers to any other questions you may have.
Call: 1-855-427-4682 (available 24/7)