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Johana Esther Flores-Rios, MD
Optum Provider
Specialty
Family Medicine
Languages
English
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Patient Reviews
Patient review summary
Learn about our survey4.5
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Reviews test results with me. She then offers sound advice
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When the results of my x-ray came back, Johana had a nurse call to let me know that I didn't have a fracture but never told me why my pain was a 10. The nurse said she would send that question to Johana. The following day, the same nurse called to let me know that I have carpal tunnel. I don't understand why this wasn't told to me in the first call. They never told me what the treatment is for carpal tunnel but only said that they don't deal with workers compensation claims. As a physician, she should have told me how to treat my very painful condition. The nurse said that the doctor was going to put in a prescription for Ibuprofen, which I've yet to receive. I went online to research treatments for myself and I've been consistently doing hand stretches, using ice packs, and sleeping in a brace, while still waiting to hear something from the doctor. If I need to file a workers compensation case with my job, I don't have the paperwork to provide to them. I feel it was poorly handled to leave a patient in pain with no information to help me.
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Her bedside manner was totally lacking, she is professional and also educated - but the reason why I chose this provider was due to the location. Last year when I saw a doctor for my yearly physical in July, the intake and exam was much more detailed and thorough. The entire time with Johana E Flores-Rios felt very cold and clinical. The set up in the exam room is awkward, the patient should not be so far away from the doctor when discussing medical history and other information during intake. Having a mobile computer station or laptop would solve this issue.
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She seems to know what she's talking about and explains carefully.
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She’s not a good Doctor she don’t listen she gave me wrong medication and changed my amounts without out telling me.
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The doctor is very knowledgeable and professional and takes the time to listen and answer all your questions.
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Not a good match for my needs. Communication and information presented was condescending at times and narrowly focused.
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The doctor came in and didn't ask any questions. This was her 1st time seeing me and I hadn't been to the doctor in years. She just look at my recent hospital visit and went from there. She was supposed to refer me to get a mammogram, and I am still waiting. I didn't feel very welcomed to be my 1st with her.
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SHE IS HELPFUL/CARING/TAKES TIME TO EXPLAIN ANY QUESTIONS I HAVE
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Care about all the questions I had about my health issues
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gives clear feedback on current health, suggests immunizations needed, reviews my history since last visit, recommends changes to improve health.
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While Dr. Flores was timely and informative, as a patient, I did not feel fully heard by her. When I discussed my visitation concern with her about an extremely familiar pain I was experiencing, symptoms, and my medical / family history with it, she was quite quick to dismiss what I was describing. She responded with sharing personal details about how she knows exactly what the pain was like, since apparently, she also had her own medical history with the condition I mentioned. I listened to her insight respectfully and sympathized with her experience. Initially, I felt relief knowing the professional in front of me understood my pain, but I was not expecting Dr. Flores to continually be dismissive about my experience and descriptions throughout the visit. And with all due respect, I do not think I was too comfortable with her sharing her own medical history as it felt biased to her experience. As a medical practice, I believe it is not advisable for medical staff to share personal medical history with patients as it can give way to bias during an exam and risking patients feeling unseen or not focused on. I am unsure if Dr. Flores was not having the best day or if this is how she usually receives patients, but this is my honest feedback for her. I have been going to this Lakewood clinic location for around 15 years with zero problems with the medical staff. This was my first time being attended to by Dr. Flores, however due to this visit alone, I'm not too sure about wanting to be seen by her again.
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She's fine. I'm sort of not an engaged patient.
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She's very good
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She listens and responds. Clearly
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Because she is a great md
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She did not care for my sons need. She brushed him aside, did not evaluate him. See my previous comment as to why I would not recommend Optum. I would never ever recommend her to anyone.
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Doctor Flores-Rios is an amazing, caring, compassionate, thoughtful, funny and professional doctor. She has cared for my whole family for many years and we think she is just wonderful. She takes time, listens, comes up with treatment strategies that let us know we are being heard and provide us options for our care.
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She is a great doctor. She listens and provides you with the best care possible.
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She shows she cares about patients
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About Johana Esther Flores-Rios, MD
Johana Flores-Rios, MD, is a family medicine doctor. Dr. Flores-Rios sees patients of all ages and backgrounds. In particular, she has a passion for helping the underserved. She also has a strong interest in women's health and obstetrics care. Dr. Flores-Rios believes in educating her patients on how improving their health can make a real differenc e in their lives. She encourages them to practice good habits, such as eating nutritious foods and exercising regularly. In her spare time, Dr. Flores-Rios enjoys hiking, dancing to Hispanic music and traveling. She speaks English and Spanish.Gender
Female
Board certifications
American Board of Family Medicine
Licenses
CA, A122420
Network Name
OptumCare HealthCarePartners California
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Education
Medical School
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Facultad De Ciencias Medicas (Tegucigalpa, Honduras)
1999
Residency
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USC, California Hospital Medical Center
Family Medicine
2010
Internship
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University of Southern California
2010
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The contact information listed will direct you to a licensed representative that works with Medicare enrollees to explain Medicare Advantage and Prescription Drug Plan options. There may not be plans available in your area. Any information provided is limited to those plans offered in your area.
The contact information listed will direct you to a licensed representative that works with Medicare enrollees to explain Medicare Advantage and Prescription Drug Plan options. There may not be plans available in your area. Any information provided is limited to those plans offered in your area. Please contact Medicare.gov or 1-800-MEDICARE to get information on all of your options.
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