Patient Reviews
Patient review summary
Learn about our survey4.4
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She is amazing at what she does and whenever i have a concerned, she has an answer
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She was very thorough going over lab results and had a very good bedside manner.
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She was great.
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Because she was very thorough and informative.
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Ana was great. She turned my whole bad experience with the front desk, into a good one once I was seen by her. She addressed all my concerns, provided me with referrals for all of my concerns. She referred me to drs, she knows and has experience with, which was very good to hear. I would recommend anyone to come see her, but of course warn them about the front desk staff.
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Her professionalism
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Excellent understanding of current patient situation
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I felt she is very easy to work with
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Ana was courteous, caring, and professional. She listened to what I told her and was possibly the most helpful NP I've ever encountered. I hope I get to see her on my next visit! She was awesome!
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Ana took the time to explain my condition and she showed her asked many questions in order to get accurate diagnosis. Ana also was helpful in setting up appointments with other doctors whom I need to see for follow up.
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She was very nice, listen and came up with a good plan. But I did have problems. 1) she ordered a cream from the pharmacy, but failed to indicate how the drug was to be taken so the pharmacy wouldn't give it to me. They have tried to get this clarified but unable to contact her. I've tried several times, the staff said they would leave her a message. Its been over two weeks and I still don't have the medication. She ordered Ciprofloxacin but the pharmacy was reluctant for me to take as prescribed, tried to get it clarified, but no one answered the phone. She reluctantly gave it to me. I looked up the dose on webMD and took it as they directed.
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She addressed all of my problems and gave me the referrals I needed.
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Pros: Ana J Hernandez-Cruz, NP, provided a comprehensive explanation of my previous lab results, vital signs, pulmonary function, and effectively addressed my concerns regarding my well-being. Cons: I informed her that my mother had recently passed away. while she did express her condolences. i did not perceive any compassion or empathy in her demeanor. Furthermore, I provided her with my FMLA paperwork for my primary physician (Dr. Michelle Falcon), last week. Upon calling today, I was informed that the document had been misplace or she never hand over to my primary physician. Consequently, I must now return to resubmit the paperwork, which is presents an inconvenience for me.
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She was extremely thorough and compassionate
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Ms. Hernandez-Cruz was very knowledgable and answered all my questions and addressed concerns. She did an excellent job guiding me through the procedure and reasssured me along the way.
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Dr Ana Hernandez is excellent, she showed being worried about my case. I can see that she cares about her patients and tried her best to help.
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Incredibly helpful and very informative highly recommended
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Excellent Physician Assistant. She is very knowledgeable and cares about her patients. She listens and gives good information. I wish she would call my work phone instead of my cell phone when contacting, but that is a general problem with Optum as a whole and not specific to her. My work phone is [omitted]. That is my preferred contact number since I often miss cell phone calls. I would recommend Ana Hernandez to anyone. She is great.
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our appointment was late due to echnical issues. I explained to her about having to take malaria pills for our vacation and the need to take a type of medication to help me sleep on the plane, since I can never sleep on an airplane and this is going to be a 15 hour flight. She prescribed the malaria pills. Unfortunately, she prescribed anxiety pills for the plane trip. They will probably help me sleep. Not exactly what I asked for. Pharmacist was surprised by the prescription, since it is not an anxiety issue.
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She is an excellent provider.
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About Ana Jesus Hernandez-Cruz, NP
Ana Hernandez-Cruz, NP-C, is a certified nurse practitioner. She earned her degree from Charles R. Drew University of Science and Medicine. Ana speaks both English and Spanish. She works in health care to get to know people on a deeper level. Ana wants to help those in underserved communities. She educates patients so they can make the best health decisions. Ana treats every patient as if they were a close friend or family member. She has experience with geriatric, pediatric and women's health. Ana also has worked in Latinx community health and helped people with diabetes. She is approachable, friendly and empathetic. In her free time, she likes to cook, read and spend time with family.Gender
Female
Board certifications
American Nurses Credentialing Center
Licenses
CA, 95023357
Network Name
OptumCare HealthCarePartners California
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Education
Medical School
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Charles R. Drew University
2021
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