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Customer support

We are here to help. Below you'll find phone numbers, emails, websites and more to assist you.

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Member support

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Frequently requested information

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OptumRx Customer Service

Find help for your prescription refills, account passwords and other prescription benefits needs.

Phone: 1-800-356-3477

Website: OptumRx – Contact us  

Claims form: e-form

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Specialty Pharmacy

Specialty Pharmacy includes medications used to treat complex conditions, specialty therapies and infused medications.

Phone: 1-855-427-4682

Specialty Pharmacy

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Live and Work Well

Get support, answers and expert care for mental health and substance use disorders.

Phone: 1-800-557-5745

Live and Work Well

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  • Behavioral Health

    Find help for mental health, substance abuse and employee assistance programs.

    Phone: 1-800-557-5745

    Website: Live and Work Well 

    Website: Salt Lake County 

    Website: San Diego 

    Dental Network

    Find support for your dental benefits.

    Phone: 1-877-816-3596

    Financial accounts

    Find help regarding COBRA, flexible spending accounts, health incentive accounts, health reimbursement accounts, health savings accounts and retiree reimbursement accounts.

    HSA: 1-866-234-8913

    COBRA, FSA, HRA and retiree accounts: 1-877-365-7923

    Website: Optum Financial 

    Lien and Accident Information

    Find the subrogation/right of reimbursement questionnaire related to the incident in your letter.

    Phone: 1-866-876-2791

    Website: Recovery Facts Questionnaire 

    NowClinic

    Sign in for telehealth or call for customer support.

    Phone: 1-877-550-1515

    Website: NowClinic  

    Physical Health

    Find a provider with a specialty in chiropractic, physical therapy, occupational therapy, speech therapy, or complementary alternative medicine.

    Phone: 1-800-873-4575

    Website: Physical Health Provider Locator 

    Rally Wellness Incentives Portal

    Find answers to your questions about employer wellness reward activities and incentive plans.

    Phone: 1-877-818-5826

    Website: Rally sign in

    Subrogation

    Visit the subrogation website for members.

    Website: Subrogation 

    General inquiries

    Call the number on the back of your membership card or call the corporate switchboard Monday through Friday, 7:30 a.m. to 5:30 p.m. CT, at 1-888-445-8745.

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Health care provider and organization support

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Frequently requested information

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Provider Express

For behavioral health providers — submit claim or clinical appeals online, access training, resources and more.

Phone: 1-800-888-2998

Website: Optum Provider Express

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Subrogation

Submit your new case referral or request for case information electronically using the OSRP.

Website: OSRP

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How to join the Optum Care network 

Learn about the credentialing process and contact OptumCare to learn about opportunities for providers.

Website: Provider credentialing 

Website: Optum Care for Medical Professionals

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  • Complex Medical Conditions

    Condition Management for transplantation, cancer, chronic kidney disease, congenital heart disease, musculoskeletal conditions, and obesity.

    Website: Complex Medical Conditions 

    Dental Network

    Ask questions, share comments, or request more information about our dental network.

    Phone: 1-800-822-5353

    Financial accounts

    Find help regarding COBRA, flexible spending accounts, health incentive accounts, health reimbursement accounts, health savings accounts and retiree reimbursement accounts.

    HSAs: 1-866-234-8913, option 4

    COBRA, FSAs, HRAs and retiree accounts: 1-866-898-4584

    Website: Optum Financial 

    In-Office Assessment Program

    The goal of the Optum In-Office Assessment program is to help providers perform annual patient visits to support early detection and ongoing evaluation of chronic conditions.

    Provider Support Center: 1-877-751-9207

    Website: In-Office Assessment

    Link Self-Service Tools

    Sign in to quickly verify eligibility, request prior authorization, submit medical claims, check status and more. You can also review reimbursement policies, access Administrative Guides and find other resources for health care professionals at UHCprovider.com.

    Website: Link Self-Service Tools 

    NowClinic

    Find provider support for NowClinic.

    Phone: 1-855-380-5121

    Website: NowClinic 

     

    Optum Hospice Pharmacy Services

    Find support for hospice-centric pharmacy solutions.

    Address: 4525 Executive Park Dr., Suite 100, Montgomery, AL 36116

    Email: ohs-info@optum.com

    Phone: 1-866-970-7500

    Optum Pay (formerly EPS)

    Access claims payments and ERA (electronic remittance advice) information for providers.

    Phone: 1-877-620-6194

    Website: Optum Pay 

    Optum Product Services – Customer Portal

    Find product updates, announcements and other important documentation.

    Website: Optum Customer Portal 

    OptumRx – Health Care Professionals Portal

    Prescribers can access prior authorization systems and complete compliance requirements. Pharmacies can access patient info and claim details and get forms.

    Website: OptumRx health care professionals 

    Provider Inquiry Resolution Team

    Find answers to your questions regarding a claim audit on medical records.

    Phone: 1-877-842-3210

    General inquiries

    Give the corporate switchboard a call Monday through Friday, 7:30 a.m. to 5:30 p.m. CT, at 1-888-445-8745.

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Employer support

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Frequently requested information

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Complex Medical Conditions

Condition Management for transplantation, cancer, chronic kidney disease, congenital heart disease, musculoskeletal conditions,  and obesity.

Website: Complex Medical
Conditions

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OptumRx

Reach out to OptumRx for business solutions.

Website: Contact OptumRx

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General inquiries

Give the corporate switchboard a call Monday through Friday, 7:30 a.m. to 5:30 p.m. CT.

1-888-445-8745

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