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Contact us

Can’t find the answers you need in our FAQs? Get in touch.

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Account holder information

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  • Online: Sign in to access self-help tools and assistance. 

    Phone: Our customer support center is available for assistance 24/7. For proper call routing and handling, please call us at the phone number found on the back of your payment card. 

    You may also contact us at: 1-866-234-8913.

    Email: customercare@optum.com

    OR
  • Online: Sign in to access self-help tools and assistance. 

    Phone: Our customer support center is available for assistance 24/7. For proper call routing and handling, please call us at the phone number found on the back of your payment card. 

    You may also contact us at: 1-800-243-5543.

    Email: accountholderservices@optum.com

    OR
  • Online: Sign in to access self-help tools and assistance.

    Phone: Our customer support center is available for assistance 24/7. For proper call routing and handling, please call us at the phone number found on the back of your payment card. 

    You may also contact us at: 1-800-243-5543.

    For CERA Transportation please call: 1-877-462-5039.

    OR
  • Phone: Our customer support center is available for assistance from 7 a.m. to 7 p.m. (Central time), Monday through Friday at 1-855-687-2021.

    OR
  • HealthSafe ID is our leading technology that strengthens website authentication protocols and enhances the security of your account by adding dual-factor authentication so it remains safe and secure. HealthSafe ID makes signing in easy and more secure.

    Learn more about HealthSafe ID

    OR
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Employer contact

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I am an employer with questions about Optum Financial solutions …

Contact your account representative directly. Or email employerservice@of.optum.com.

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Health plan and provider contact information

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I am a health plan or provider with Optum Pay support questions …

Online: Sign in to access self-help tools and assistance.

Phone: Our customer support center is available for assistance from 7 a.m. to 6 p.m. (Central time), Monday through Friday at 1-877-620-6194.

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Health savings accounts (HSAs) are offered or administered by Optum Bank®, Member FDIC, or ConnectYourCare, LLC, each a subsidiary of Optum Financial. HSAs are subject to eligibility requirements and restrictions on deposits and withdrawals to avoid IRS penalties. State taxes may apply. Fees may reduce earnings on account. Flexible spending accounts/arrangements (FSAs), health reimbursement arrangements (HRAs), Commuter and Parking Benefits, Adoption Reimbursement Plans, Tuitions Reimbursement Plans, Surrogacy Reimbursement Plans, Lifestyle Plans, COBRA Benefits, and all other account types are administered on behalf of your plan sponsor by Optum Financial, Inc. or ConnectYourCare, LLC (collectively, “Optum Financial”) and are subject to eligibility and restrictions. Please contact a legal or tax professional for advice on eligibility, tax treatment, and restrictions. Please contact your plan administrator with questions about enrollment or plan restrictions. Federal and state laws and regulations and the design of your plan are subject to change.

Self-directed mutual fund investment options are made available through the services of an independent investment advisor, or your plan sponsor. Discretionary advisory services are provided by Betterment LLC, an SEC-registered investment adviser, with associated brokerage transactions provided by Betterment Securities, member FINRA/SIPC. For details and disclosures visit betterment.com. Certain brokerage services are offered through TD Ameritrade, Inc., member FDIC/SIPC and a subsidiary of The Charles Schwab Corporation.  For details and disclosures, visit  www.tdameritrade.com. The Schwab Health Savings Brokerage Account is offered through Charles Schwab & Co., Inc., member FINRA/SIPC. For details and disclosures, visit schwab.com.

Orders are accepted to effect transactions in securities only as an accommodation to HSA owners. Optum Financial and its subsidiaries are not broker-dealers or registered investment advisors and do not provide investment advice or research concerning securities, make recommendations concerning securities, or otherwise solicit securities transactions.

Apple, the Apple logo, Apple Pay, Apple Watch, iPad, iPhone, iTunes, Mac, Safari, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries. iPad Pro is a trademark of Apple Inc. Android, Google Play and the Google Play logo are trademarks of Google LLC. Data rates may apply.

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